Frequently asked questions
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Where can I find information about Qatar Airways operated flights?
Please view our Qatar Airways Partnership Hub for information on Virgin Australia flights between Australia and Doha, Qatar operated by Qatar Airways on behalf of Virgin Australia.
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My flight is delayed, what do I need to know?
Find essential information on managing flight changes, cancellations and other travel interruptions on our disruption information page.
Visit our flight status page for updates on flight arrivals and departures.
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I can't login to my Velocity account. Where can I get help?
Visit Velocity member support for account maintenance and support.
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Do you offer single entry lounge passes?
Yes.
Single entry passes allow you to enjoy access to the lounge for up to 2 hours prior to departure when flying on a same day Virgin Australia flight and can be purchased at Lounge reception.
- Adult passes $65
- Child passes (aged 2-17 years) $45
Passes are valid for one single entry into the lounge per person and do not include additional complimentary guests.
Infants under the age of 2 can enter for free.
Single entry passes are not valid to access the lounge on arrival.
Important:
Our lounges open 60 mins before the first flight departure and access is always subject to space availability and operational constraints.
Virgin Australia does not provide luggage storage facilities.
Your lounge access is subject to the Virgin Australia Lounge Terms and Conditions.
For more information on lounge locations and inclusions, visit our lounge page.
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How early can I check-in for my flight?
Visit our check-in page for all information on check-in times and check-in options for domestic and international travel.
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What are my flight inclusions?
Explore fare types, inclusions, and flexibility by selecting a fare type below.
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How do I unsubscribe from Virgin Australia marketing?
Use our Guest Unsubscribe Form to stop receiving Virgin Australia marketing emails, text messages and targeted online advertising in relation to your flights.