Get back on the flight path with Rapid Rebook
At Virgin Australia, our aim is to make every journey as smooth as possible. Even in the face of unlikely flight schedule disruptions.
That’s why we launched Rapid Rebook: a self-service tool that lets you view your revised flight details, choose an alternative flight within three days of your original flight, and if disrupted overnight, organise a hotel stay and meal voucher at the tap of a button.
Frequently Asked Questions
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I have received a text message about my new flight, and it says "click here for revised flight details". What is this?
If you click on the link and are happy with the chosen flight you will be able to finalise your check in and retrieve your boarding pass. If you want to alter the flight from the one you are booked on you can do this by selecting "view other options" and selecting an alternate flight across a 3-day window before finalising your check in and retrieving your boarding pass.
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I have received an email about my new flight, and it has the choice to "view other options". What is this?
If you are happy with the chosen flight you will be able to finalise your check in and retrieve your boarding pass. If you want to alter the flight from the one you are booked on you can do this by selecting "view other options" and selecting an alternate flight across a 3-day window before finalising your check in and retrieving your boarding pass.
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My flight has been cancelled and Virgin Australia has provided me with a new flight. How was this flight chosen for me?
We prioritise based on a variety of factors to ensure that all guests can get to their destination as quickly and safely as possible. We take into account connections, booking size, Velocity status, fare class, booking dates, individual requirement and availability of spots across our network of aircraft.
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I have been provided a hotel, but I would like to choose an alternative flight which extends my trip by another day. Will the extra night of hotel costs be covered by Virgin Australia?
Our Guest Compensation Policy sets out the compensation and assistance we will provide to you where your flight has been delayed or cancelled.
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I do not require accommodation, but I'd like to obtain transport back home and back to the airport. Can Rapid Rebook book transport for me?
Unfortunately, we are unable to organise transport via the Rapid Rebook system. However, you can submit a request to claim reasonable costs, as per our Guest Compensation Policy.
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Will Virgin Australia provide me with money for meals when I need to stay overnight?
A $30 meal allowance will be included in the accommodation booking, for each guest. Please see hotel staff for more details.
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Someone travelling with me received the message to access Rapid Rebook, but I didn’t. Why is this?
If you and your travel partner are booked together, the primary person on the booking will receive the notification and will be able to make changes to the booking for all guests on the booking. If you booked through a travel agent or third party, you will need to contact your travel agent to check that your best contact details were used on the booking, as this are the details that we use to notify you of a delay or cancellation. You are still entitled to use Rapid Rebook. There may also be a delay between us cancelling or modifying your flight details. Whilst we aim for this to be fairly instantaneous, please allow up to 30 minutes to receive an email or text message from us with your updated flight details. Notification timeframes may be shorter or longer depending on the scale of the disruptions (e.g. poor weather impacting an entire location).