How to change or cancel your booking
Online
Go to Manage Your Booking and retrieve your itinerary details to make booking changes or cancellations. You will only be able to change or cancel your flight if you have not checked-in online.
Guest Contact Centre
Please contact the Virgin Australia Guest Contact Centre on 13 67 89 if you are calling from within Australia. View contact numbers outside of Australia.
Travel Agent
If your original booking was made through a travel agent, you must contact your travel agent to make changes to your booking.