Join our Pit Crew team
Don’t mind a bit of hard work and manual labour? Happy to work outside - in rain, hail, or shine? Consider yourself to be strong, adaptable, and reliable? Join our Pit Crew team. If you love being outdoors, doing physical work and being part of a team that really looks out for one another, you’ll feel right at home here.
As one of our Pit Crew, you’ll play an important part in ensuring our planes are turned around on time. From making sure our guests’ baggage gets where it needs to be, to moving and loading freight, pushing stairs, helping to open aircraft doors and handling cargo, oversized items and pets – no two days are the same – and you’ll even get to drive those little baggage tugs.
You’ll work a rotating roster than can include weekends and shift work, but the varied hours mean you’re able to enjoy activities in your personal time when most other people are at work. You’ll see stunning sunrises and sunsets and experience a side of the aviation industry that is available to only a select few.
What you'll need to be eligible
To be considered for our Pit Crew team, you’ll need:
- To be at least 18 years of age
- To be legally able to live and work in Australia
- To have good English speaking and writing skills
- To be physically fit and able to pass a medical assessment
- To hold an unrestricted Australian Drivers Licence
- To be eligible for an Aviation Security Identification Card (ASIC)
- To be able to work under pressure in an ever-changing environment
- To be able to work a 24/7 rotating roster (including early starts, late finishes, weekends, public holidays and peak periods)
- Basic computer skills
Questions?
Read our FAQs
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What working rights must I hold to be eligible to apply?
To be eligible to apply, you’ll need to be an Australian or New Zealand citizen or hold Australian permanent residency at the time of submitting your application. For further details regarding working rights in Australia we recommend you see the Australian Government’s Department of Immigration and Citizenship website.
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How do I apply for a Pit Crew position?
You can apply for a guest services agent position online at our Virgin Australia Careers website. You will need to create a user profile and complete an application form, as well as upload your resume for the Recruitment Team to review.
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Can I apply for more than one base?
Guest services agents operate from a number of different bases around Australia (i.e. Adelaide, Brisbane, Melbourne, Sydney). While you might be willing to relocate in order to join our team, you should only apply for one base. Applications for multiple bases are not accepted and can mean that each application is withdrawn due to being ineligible.
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Can I still apply even if my preferred base is not currently advertised online?
If we are not currently recruiting for your preferred base, then hold off applying until you see that we are hiring again for that port. You can be one of the first to know about opportunities to join the team by subscribing to our Job Mail service or regularly visiting the Virgin Australia careers website. As applications cannot be transferred to between bases, we encourage you to apply only for your preferred location.
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Can I apply if I am not 18 years of age?
You must be at least 18 years of age at the time of application to apply for a guest services role.
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What should I wear for the Recruitment Day?
We recommend wearing appropriate business attire to the Recruitment Day.
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Can I attend a Recruitment Day in another port?
You must attend a Recruitment Day in the port in which you have applied. The information given throughout the recruitment process will be specific to each port.
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How can I find out where your Recruitment Days are being held?
Once Recruitment Days are scheduled at the base you have applied for and your application has been short-listed will receive an invitation via email. This email will contain all the information you need to know about the Recruitment Day, including the location, date, time and what to bring. Please note that Recruitment Days are organised around the operational requirements of the business and can be scheduled several weeks or months apart.
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How long does the recruitment process take and when will I start training?
The recruitment process length can vary depending on the business’s operational requirements. We do not recruit to specific numbers and hold Recruitment Days throughout the year. Therefore, if you are successful throughout the recruitment process and no training schools are available you will be placed in a talent pool for future training schools and will be invited to attend when one is available.
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If I am not shortlisted after submitting my application online, how long will it be before I can reapply?
If your application is not shortlisted to attend a Recruitment Day, we ask that you wait 12 months before reapplying, so that there’s time for you to develop your skills and experience before being reconsidered.
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If I am not progressed further after attending a Recruitment Day, how long will it be before I can reapply?
If your application is not progressed after attending the Recruitment Day, we ask that you wait 12 months before reapplying, so that there’s time for you to develop your skills and experience before being reconsidered.
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Can I ask for feedback on my application if I am not progressed to the next stage?
Due to the high volume of applications received online and the large number of candidates seen at the Recruitment Days we are unable to give individual feedback on your application. Candidates are encouraged to reflect on the minimum requirements and qualities that Virgin Australia look for in all our Cabin Crew that is outlined at the Recruitment Day.
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How do I find out if I will be eligible for an Aviation Security Identification Card?
For further information on an Aviation Security Identification Card (ASIC) eligibility, please view the information on the Australian Government’s Cyber and Infrastructure Security Centre’s website.
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Do you recruit full-time Pit Crew?
You will be required to reapply for an ASIC with Virgin Australia during your training. This cost is covered by Virgin Australia.
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What does Pit Crew training involve?
All Virgin Australia guest services agents are employed on a permanent part-time basis. We offer full time opportunities to existing members of our part-time team, and these opportunities are based on performance and merit.
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Do I get paid during training?
Guest services training is full time and runs for approximately two weeks. You will receive more information prior to joining about specific start and end times and the dates you will be required to attend training, which could include weekends and public holidays, along with early starts and late finishes.
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What is the Pit Crew Salary?
Yes. Your paid employment starts on the first day of training. Further information will be provided during the recruitment process on remuneration.
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Does the company pay for me to relocate?
Virgin Australia guest services agents are employed under an Enterprise Bargaining Agreement (EBA). Further information on remuneration will be provided during the recruitment process.