These Terms and Conditions contain important terms that you should be aware of:
- Clause 4 provides that if your Booking or flight is cancelled for any reason, you can request a refund of the value paid for carbon offsets by submitting a request through the Online Feedback Form.
- Clause 7 provides that our calculations of carbon emissions are estimates only and we do not accept any liability for incorrect calculations.
- Clause 11 provides that we can suspend or terminate our Carbon Action Program at any time without notice to you.
Climate Action Program Terms and Conditions
1. Definitions
In these Terms and Conditions (where not inconsistent with the context):
| Authorised Agent | means a licensed passenger sales agent who represents Virgin Australia in the sale of Virgin Australia services. |
|---|---|
| Boarding Pass | means the paper or electronic document that is issued to you as evidence you have checked in for your flight. |
| Booking | means the booking request made by you or on your behalf, and accepted by us for travel on a Virgin Australia flight, the Itinerary, the Boarding Pass, the Ticket, the baggage check, and/or any other document or message from us relating to the contract for carriage concerning your travel. |
| Guest | means a person who has a Ticket booked in their name for travel with Virgin Australia, and includes an infant who is carried with you who does not have a separate Booking. |
| Itinerary | means the document we or our Authorised Agents provide to you which contains information about your Ticket and other Booking information. |
| Member | means an individual whose application for membership of the Velocity Program has been accepted and whose membership has not been closed, cancelled or terminated in accordance with the Velocity Program Terms and Conditions. |
| Points | means the points (or equivalent unit of measure, howsoever described) of the Velocity Program that can be earned and redeemed by a Member in accordance with the Velocity Program Terms and Conditions. |
| Program | means the Climate Action Program operated by Virgin Australia. |
| Terms and Conditions | means these Terms and Conditions. |
| Ticket | means a document, issued by us or our Authorised Agent, which validly entitles you travel on flights operated or marketed by Virgin Australia. A Ticket can be in electronic or paper form. |
| Velocity | means Velocity Frequent Flyer Pty Ltd ABN 60 601 408 824. |
| Velocity Program | means the Velocity Frequent Flyer program operated by Velocity Frequent Flyer Pty Ltd ABN 60 601 408 824 on behalf of VRPL from time to time (as that program may be amended, renamed, rebranded or replaced from time to time). |
| Velocity Program Terms and Conditions | means the terms and conditions of membership of the Velocity Program as published by Velocity from time to time. |
| Virgin Australia, us, we, our | means Virgin Australia Airlines Pty Ltd ABN 36 090 670 965, Virgin Australia Airlines (SE Asia) Pty Ltd ABN 79 097 892 389, Virgin Australia International Airlines Pty Ltd ABN 63 125 580 82 or Virgin Australia Regional Airlines Pty Ltd ABN 76 008 997 662 or any other carrier operating in Australia under the Virgin Australia brand. |
| VRPL | means Velocity Rewards Pty Ltd ABN 98 116 089 448 as trustee for the Loyalty Trust. |
| Website | means www.virginaustralia.com. |
| you, your | means you, a Guest. |
2. The Climate Action Program is operated by Virgin Australia and participation is voluntary.
3. Payment for carbon offsets purchased by you will include:
a. a carbon offset component, which will be used to purchase carbon credits to offset the calculated carbon emissions associated with your seat on the flight;
b. a reinvestment component, which will be used to fund the costs of third party service providers engaged to assist Virgin Australia in maintaining and upgrading the Climate Action Program; and
c. a Goods and Services Tax (GST) component which will not be allocated towards climate projects.
4. You can redeem Velocity Points toward the Climate Action Program. The number of Points required will vary. There is no GST component if you redeem Points.
5. If your Booking or flight is cancelled for any reason, you can request a refund of the value paid for carbon offsets by submitting a request through the Online Feedback Form. If your Booking or flight is cancelled and you do not request a refund of the value paid towards the Climate Action Program, the relevant value will be retained and utilised towards the Program.
6. Your carbon offsets purchase will be included in your purchase invoice, sent via e-mail by Virgin Australia. We will not provide duplicate tax invoices. If you redeem Points towards the Climate Action Program, this transaction will be included in your monthly Velocity statement.
7. The Climate Action Program has been certified under the Climate Active Program supported by the Australian Government.
8. The certified methodology used to calculate the emissions associated with your seat on a flight provides an estimate only and should not be relied upon as an accurate record of the actual emissions associated with your seat on your flight. For this reason, to the extent permitted by law, we are not liable to you or any third party if the estimate of carbon emissions associated with your seat on a flight calculated using the certified methodology does not reflect the actual carbon emissions attributable to your seat on a flight.
9. Infants are not included in the calculation of flight emissions for online Bookings. An infant is a passenger aged up to 23 months inclusive.
10. Carbon offsets acquired for the Climate Action Program are carbon offsets generated from Australian and international projects that are ‘Eligible Offset Units’ as defined under the Climate Active Carbon Neutral Certification Product and Services Standard. We may at our absolute discretion acquire carbon offsets from projects of our choice and you are not able to direct us to allocate any amount to any specific carbon offset project or supplier.
11. While Virgin Australia has taken reasonable care to ensure that the information provided by us on our Website relating to carbon offsetting is correct, all information may be subject to change at any time without notice. To the extent permitted by law, Virgin Australia is not liable to you or anyone for any inaccuracies in the information on our Website or if the information is not up-to-date. Nothing in these Terms and Conditions limits or excludes our liability, including for representations made by Virgin Australia, where by law such liability cannot be excluded.
12. Virgin Australia reserves the right to suspend or terminate the Climate Action Program in its absolute discretion at any time, without giving notice to you. Any payments for carbon offsets purchased prior to Virgin Australia’s suspension or termination of the Climate Action Program will be honoured and will be directed towards carbon offsets in accordance with the Program. The Climate Action Program will be subject to any applicable legislative or other regulatory controls imposed by State and Federal Governments, whether existing now or at any time in the future.
These Terms and Conditions are effective as at the date of publication 2 April 2025. We may change these Terms and Conditions at any time so please ensure you read them before choosing to offset carbon emissions associated with your flight.