About Virgin Australia Business Flyer
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What is Virgin Australia Business Flyer?
Virgin Australia Business Flyer is our free-to-join business travel program for small-to-medium sized businesses (SMEs) who hold an active ABN or ACN, have an Australian business address, and spend less than $300,000 per annum on flights with Virgin Australia and eligible airline partners. The business cannot be a Superannuation fund, travel agent, travel management company, travel wholesaler, air travel consolidator or anyone re-selling air travel.
Member businesses can earn Velocity Points on eligible Virgin Australia flights* when booked through the Virgin Australia Business Flyer Booking portal1, plus enjoy up to 6%2 off eligible fares on Virgin Australia operated flights. In addition, travellers may earn Velocity Points and Status Credits in a personal capacity when they fly with Virgin Australia3 – super-charging rewards for business travel spend.
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What is the difference between the Velocity Frequent Flyer and the Virgin Australia Business Flyer program?
Velocity Frequent Flyer is our loyalty program which rewards individual travellers every time they fly with Virgin Australia. Virgin Australia Business Flyer is our business travel program that rewards businesses with Velocity Points each time their employees (or contractors) travel for business with Virgin Australia or eligible airline partners, as well as a range of other exclusive benefits such as additional flight discounts2. By adding Velocity Frequent Flyer numbers into the Virgin Australia Business Flyer travel profiles in the Booking Portal, employees of the business will also earn Velocity Points when they travel for business with Virgin Australia (provided that they are a Velocity Frequent Flyer member, and their Velocity Frequent Flyer number is included in the booking)12.
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Who are the key user groups of the program?
As part of the Virgin Australia Business Flyer program and the Velocity Frequent Flyer Business Loyalty program, you or your customer may be one of the following users:
a. Member: We refer to a business that has joined the Virgin Australia Business Flyer Program as a member.
b. Key Contact: This is the person who has authority to act on behalf of the member. The key contact has access to both the Virgin Australia Business Booking Portal and the Rewards Portal, receives all service and marketing messages associated with the member’s Virgin Australia Business Flyer account and has the authority to carry out the same activities as an account administrator. There can only be one key contact for each Virgin Australia Business Flyer account.
c. Account Administrator: An account administrator is a person who has the right to administer the member’s Virgin Australia Business Flyer Program membership and has access to both the Virgin Australia Business Booking Portal and the Rewards Portal and is authorised to book flights for travellers under the member’s Virgin Australia Business Flyer account. There can be more than one account administrator.
d. Travel Booker: A travel booker is a person who has access to the Virgin Australia Business Booking Portal and is authorised to book flights for travellers under the member’s Virgin Australia Business Flyer account. There can be more than one travel booker.
e. Traveller: The traveller is the person who is employed, contracted, or otherwise associated with the business who is travelling for business with Virgin Australia or eligible airline partners. The traveller has access to the Virgin Australia Business Booking Portal but can only book and manage their own flights. There can be more than one traveller.
f. Guest Traveller: A guest traveller is a person who does not have login credentials for the Virgin Australia Business Booking Portal but is associated with the member and whose behalf bookings can be made by other users. There can be more than one guest traveller.
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What are the benefits of the Virgin Australia Business Flyer program?
The program has several benefits. This includes:
- Access discounted fares. Receive a 4% discount on eligible Flex fares and a 6% discount on eligible Business Class fares when their employees or contractors fly with Virgin Australia2.
- Earn Velocity Points for business. The business’s employees or contactors may also earn Velocity Points and Status credits for themselves3 (provided that they are a Velocity Frequent Flyer member, and their Velocity Frequent Flyer number is included in the booking).
- Redeem rewards. The Account Administrator or Key Contact can transfer Velocity Points earnt by the business to a Velocity Frequent Flyer member who is directly employed or contracted by the business to use for leisure flights, upgrades, hotel, and car hire4.
- Manage travel in the Booking Portal and redeem Business rewards via our Rewards Portal.
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What determines how many Points businesses can earn on Virgin Australia flights?
Virgin Australia Business Flyer has been designed with three Tiers (Tier 1, Tier 2, and Tier 3). The more the business spends on business travel, the faster it will progress through the Tiers.
- Tier 1 - Earns 1 Point per $1 spent on eligible travelled flights when a business spends between $0 - $9,999 per annum on Virgin Australia marketed flights1.
- Tier 2 - Earns 1.5 Points per $1 spent on eligible travelled flights when a business spends between $10,000 - $49,999 per annum on Virgin Australia marketed flights1.
- Tier 3 - Earns 2 Points per $1 spent on eligible travelled flights when a business spends more than $50,000 per annum on Virgin Australia marketed flights1.
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How is a business’s Tier determined?
A business’s Tier is determined by the business’s eligible total flight spend with Virgin Australia over a 12-month period. The business will automatically be upgraded to the relevant Tier when its flight spend exceeds the minimum threshold for that Tier. Our Tiers, benefits, terms and conditions, and more information about our program can be found on this page on our website.
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What are the additional benefits of each Tier?
Tier 1 |$0 - $9,999 annual business travel spend
- Earn 1 Point per $1 spent1
- Save up to 6% on eligible flights2
- Receive two Velocity Pilot Gold memberships when you spend $2000 on eligible travelled flights within the first 3 months5
- Purchase annual Lounge Memberships for a discounted price of $3796
Tier 2 |$10,000 - $49,999 annual business travel spend
- Earn 1.5 Points per $1 spent1
- Save up to 6% on eligible flights2
- Complimentary 12-month Velocity Gold membership7
- The choice of either: 20,000 Bonus Velocity Points for the business8; or 5 single-use Virgin Australia Lounge passes8
Tier 3 |Over $50,000 annual business travel spend
- Earn 2 Points per $1 spent1
- Save up to 6% on eligible flights2
- Two complimentary 12-month Velocity Gold memberships7
- The choice of either: 50,000 Bonus Velocity Points for the business8; or 10 single use Virgin Australia Lounge passes8; or 2 Business Class upgrades8
Our Tiers, benefits, terms and conditions, and more information about our program can be found on this page on our website.
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How does a member transition between Tiers?
Businesses move up or down a Tier based on their eligible flight spend after 12-months of joining. When a business spends more than the threshold for the higher Tier, they will be upgraded to the relevant Tier on the day that their spend level exceeds the threshold. The Key Contact will be notified of this change via email.
Our Tiers, benefits, terms and conditions, and more information about our program can be found on this page on our website.
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How did accelerate program members transition into Virgin Australia Business Flyer members?
All existing accelerate members were automatically upgraded to the Virgin Australia Business Flyer program. Members have been contacted via email to inform them of this change, detailing the benefits they will now enjoy as members of the Virgin Australia Business Flyer program. If your customers are members of accelerate and do not want to become a Virgin Australia Business Flyer member, please contact us so we can provide you with some options regarding their account. Email our team at: businessflyer@virginaustralia.com
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What is different about the Virgin Australia Business Flyer program in comparison with our competitors?
While most business loyalty programs are designed for Corporates (with corporate budgets and hefty spend thresholds), Virgin Australia Business Flyer is different. Businesses can earn Velocity Points every time their team travels with Virgin Australia, then they can reap the rewards for their business or gift them to their team (provided that they are a Velocity Frequent Flyer member, and their Velocity Frequent Flyer number is included in the booking). Members will also receive additional discounts on eligible Virgin Australia flights2, receive discounted lounge memberships6 and will have access to other exclusive benefits such as Velocity Pilot Gold8 (for Tier 2 and 3 members). Visit our Terms & Conditions to check your business’s eligibility.
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What are the Terms and Conditions for Virgin Australia Business Flyer program?
You can read Virgin Australia Business Flyer program Terms and Conditions, and our Privacy Statement.
Eligibility and registration
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Is this program available to all business and enterprises?
Virgin Australia Business Flyer is available to all businesses with an active ABN/ACN and an Australian business address, who spend less than $300,000 per annum on flights with Virgin Australia and eligible airline partners. Superannuation funds, travel agents, travel management companies, travel wholesalers, air travel consolidators or anyone re-selling air travel are not eligible to join the Virgin Australia Business Flyer program. For more information please see the Virgin Australia Business Flyer Terms and Conditions.
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Does a member need to be a Velocity member to join?
Upon joining, the business will be signed up to our Velocity Frequent Flyer Program. Individuals are not required to have a Velocity Frequent Flyer membership, however, Velocity Points earned by the business can only be redeemed by transferring these Points to a person that holds a Velocity Frequent Flyer membership. Velocity membership Terms and Conditions apply.
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Is it free to join the Virgin Australia Business Flyer program?
Yes, it’s free to join with no ongoing membership fees.
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How do I sign up my customer up as a new member to the program?
You can sign up your customer through our online application form or direct your customers to complete the online application form and request that they nominate you as their preferred booking method. Your customer will need your agency name, your first and last name and your email address to add to the application form.
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What communications does a member receive when they join the Virgin Australia Business Flyer program?
A new member of the Virgin Australia Business Flyer program will receive two emails upon joining:
- A Welcome / Business Booking Portal activation email, which mentions that they have nominated you as their agent.
- A Rewards Portal account activation email. Once your customer is approved you will be sent an email requesting your pricing and ticketing PCC, IATA, and applicable GDS. This information is necessary for us to ensure you can access the “Fare advantage” discount for your customer who has joined the Virgin Australia Business Flyer program.
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How can I check if my customer has an existing account?
To check if your customer has an existing Virgin Australia Business Flyer account, please email us at businessflyer@virginaustralia.com or phone us on 1300 246 498 with your customer’s company name and ABN.
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My customer owns multiple businesses, do I need to join multiple times?
If their businesses have a different ABN, then yes, they will need to register under each ABN.
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Can my customer’s business become a member if their business is not registered for GST (Goods and Services Tax)?
Yes, provided their business has a valid and active Australian Business Number or Australian Company Number and an Australian business address.
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How can I change my customers existing Virgin Australia Business Flyer from direct management to Travel Agent/TMC, or from one Travel Agent/TMC to another?
To nominate a different Travel Agent or change the nominated Travel Agent on an existing account, please ask your customer to complete a Maintenance form. You will also need to email us at businessflyer@virginaustralia.com to transfer any unused tickets from the previous travel management company to your new travel management company, if applicable.
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Will joining this program have any tax implications?
Your customer should seek advice from a professional accountant or tax adviser to ensure they understand any possible taxes related to their participation in Virgin Australia Business Flyer.
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Who is the Key Contact?
This is the person who has authority to act on behalf of the member. The Key Contact has access to both the Virgin Australia Business Booking Portal and the Rewards Portal, receives all service and marketing messages associated with the member’s Virgin Australia Business Flyer account and has the authority to carry out the same activities as an account administrator. There can only be one key contact for each Virgin Australia Business Flyer account.
Account maintenance and bookings
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Who is the Account Administrator?
An account administrator is a person who has the right to administer the member’s Virgin Australia Business Flyer Program membership and has access to both the Virgin Australia Business Booking Portal and the Rewards Portal and is authorised to book flights for travellers under the member’s Virgin Australia Business Flyer account. There can be more than one account administrator.
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How many Key Contacts and Account Administrators can a SME business assign to their account?
A business can have 1 Key Contact and as many administrators they deem appropriate.
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What is the account code?
The Virgin Australia Business Flyer account code is ACC99. This is used to price “Fare advantage” discounts on Flex and Business Class fares. If the company chooses to book via an agent, this account code must be filed to the agent to access these discounts.
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What is the Virgin Australia Business Flyer Fare Advantage?
Fare Advantage are discounts available to all registered Virgin Australia Business Flyer clients in selected booking classes. The Fare Advantage discount of 4% applies to eligible Flex fares and 6% applies to eligible Business Class fares2. The Fare Advantage Discount levels applicable are the discount levels published on our website at the time a booking is made and are subject to change. If your travel management company is not registered to process Fare Advantage Discounts, please contact us. Virgin Australia Business Flyer Terms and Conditions apply.
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How can I access the Virgin Australia Business Flyer Fare Advantage?
Once access has been granted to the Fare Advantage, it is your responsibility to ensure you are selling this fare only to customers who are registered members of Virgin Australia’s Business Flyer program. The applicable OSI must be present in the PNR at time of ticket issue. Failure to add the OSI at time of booking may result in an ADM. Please refer to Virgin Australia’s ADM policy for further details. The Fare Advantage fare is only available to agents who book on behalf of Virgin Australia Business Flyers and can be accessed by using the Account code ACC99. Please refer to your GDS regarding how to price these fares. Fare rules can be found via your GDS.
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Does Virgin Australia Business Flyer provide discounts on Partner airline travel?
Yes, as a Virgin Australia Business Flyer member, your client will receive up to 10% discount with United Airlines9 and up to 5% discount with Qatar Airways10 when they book an eligible international business travel flight. Terms and conditions apply.
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How can I start tracking my customer’s flights?
Once your customer has joined Virgin Australia Business Flyer program, you can start tracking their flights. To ensure your customer’s flights track towards the program you must ensure the applicable OSI is added to their booking.
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What is an OSI VA VACC?
In order for the business flown revenue to earn Velocity Points for the company, the PNR must contain OSI VA VACC/INSERT ABN or ACN. You must manually add this OSI in their bookings. GDS ABN / NZBN Entry Format Amadeus OS VA VACC/insert company’s ABN Galileo SI.VA*VACC/insert company’s ABN Sabre 3OSI VA VACC/insert company’s ABN. Failure to add the OSI at time of booking may result in an ADM.
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Can a Virgin Australia Business Flyer account be closed?
Yes, a Virgin Australia Business Flyer administrator can request for the account to be closed. To deactivate the account please email businessflyer@virginaustralia.com or call 1300 246 498.
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What happens to my Points if the Virgin Australia Business Flyer is closed?
You will be provided with the option to either transfer your Points balance (if there is a minimum of 3,000 Points in your account) or forfeit your Points at the time of account closure.
Points and rewards
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How do businesses earn Velocity Points?
Every time your client or their team flies with Virgin Australia on an eligible flight, their businesses will earn Velocity Points on the base fare of flights flown, subject to the class, fare, and Tier that their business is on1. All you need to do is ensure that the business’s flights are tracked towards their Virgin Australia Business Flyer account by including the applicable OSI to their booking.
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When can my client’s business start earning Points as a member of Virgin Australia Business Flyer?
Your customer’s business can start earning Points as soon as they join the program.
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What are the maximum Points a business can earn?
1 million Points based on rolling 12-month period from the date they joined the program1.
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Can both the business and individuals earn and redeem Points?
Yes, the business can earn Velocity Points as a part of Virgin Australia Business Flyer and the individual traveller can earn Velocity Points from being a Velocity Frequent Flyer member (provided their Velocity Frequent Flyer number is included in the booking)12.
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Can contractors employed by the business earn Points for the business when flying?
Yes, all travel booked and paid for through either the Virgin Australia Business Flyer Booking Portal or through their nominated travel management company will link to the business’s account and earn Points. All people that have a Velocity Frequent Flyer account linked to their traveller profile can also earn Velocity Points once the flight is flown12. Velocity Membership Terms and Conditions apply.
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How can my customers use the Velocity Points their business earns?
Velocity Points earned by a business can be transferred to an individual Velocity Frequent Flyer member where they have a choice to use them for rewards such as flights, flight upgrades, hire cars, hotels, products, and gift cards4.
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How are the Velocity Points earned by a business transferred to an individual Velocity Frequent Flyer member?
Any Account Administrator of a business can raise a Transfer Points request via the Rewards Portal.
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How can I view and manage a business’s Velocity Points?
We have launched a new Rewards Portal where a business can quickly and easily view and manage their Velocity Points. Businesses can also use the Rewards Portal to transfer their Points to an individual Velocity Frequent Flyer member and submit claims for missing Points.
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What is the Rewards Portal?
This is our new Business Rewards Portal that has been developed to manage the Velocity Points for your customer’s business. A Virgin Australia Business Flyer Administrator will receive their own access where they can view activity, request a transfer of Points to an individual Velocity Frequent Flyer or request a retro/missing Points claim.
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What are the functions and limitations of the Rewards Portal?
A Virgin Australia Business Flyer member can perform the following functions in the Rewards Portal:
- View their Points balance, Points activity statement and Tier information
- Apply to transfer Points to a Velocity Frequent Flyer member
- Request a retro or missing Points claim
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Are the login details the same for the Business Portal as for the Rewards Portal?
Your customer’s username is identical across both portals. However, passwords are only the same if the user makes them the same. Administrators and key contacts will be invited to activate their account via two separate emails.
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What happens if the Rewards Portal activation link expires before the account is activated?
For new members, the activation link will expire in 24 hours, however your customer can request to have the activation link resent via the link found on the login page if they are not able to activate within this period.
If there are any issues with the activation process, please have your customer contact the team via email at businessflyer@virginaustralia.com or via phone on 1300 246 498.
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If an employee leaves the business, can they retain their assigned Velocity Frequent Flyer Points?
Yes, once Points are transferred to an individual they cannot be reassigned back to the business.
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How are rewards redeemed?
Members will have access to a new Rewards Portal where they can submit a request to transfer Velocity Points from their business to an individual Velocity Frequent Flyer member.
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Is there a time limit on when rewards can be redeemed?
Velocity Points will expire after two years of no activity on their account.
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How far back can a retro claim be claimed?
Claims can be raised for a flight within 30 days prior to the date of joining the Virgin Australia Business Flyer program. Retro claims can be raised only after 14 days of the actual travel date and can be claimed up to 6 months after the date of travel.
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Who can raise a retro claim?
Only an Account Administrator of a business can raise a retro claim via the Rewards Portal. An authorised travel management company or travel agent can also request to raise a retro claim via email or over the phone. VIS or Sales Support will manually add this request to the Rewards Portal on your behalf for processing.
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Is there the opportunity for my client’s business to earn Velocity Points with Partner airlines?
Yes, your customer will be able to earn Velocity Points for their business11 and team12 when they travel internationally for business on eligible flights with Qatar Airways, Singapore Airlines and United Airlines. Please refer to our Velocity Partners website for current opportunities to earn Velocity Points.
Enquiries and Support
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Which team in Virgin Australia supports Business Flyer members?
- Email: businessflyer@virginaustralia.com
- Phone: 1300 246 498
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Which team in Virgin Australia supports Business Flyer travel agents?
For booking support, please email va.agentshelpdesk@virginaustralia.com, or call our toll-free contact number: 136 737
- Support hours: Monday to Friday: 7.30am – 7.00pm (AEST) | Saturday: 8.00am – 5.00pm (AEST)
Brisbane hours are 8.30am – 5.00pm Monday to Friday. Our Manilla service centre will support at all other times. Outside of these hours Virgin Australia Business Flyers will be directed to call back during business hours or send an email.
- Support hours: Monday to Friday: 7.30am – 7.00pm (AEST) | Saturday: 8.00am – 5.00pm (AEST)
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Where can I get more information or help?
Below are some useful links for more information about the program:
- Visit our Trade Virgin Australia Business Flyer page
- Application form
- Rewards portal
- Agency hub
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Can’t find what you’re looking for?
Send us an email. For account and rewards inquiries please email us at businessflyer@virginaustralia.com
Terms and Conditions
*An eligible flight is a one-way domestic or short haul international flight marketed and operated by Virgin Australia, booked through the Virgin Australia Business Flyer portal or via your nominated Travel Management Company.
1Virgin Australia Business Flyer Members can earn up to 1,000,000 Points from completed travel on eligible flights marketed and operated by Virgin Australia or marketed by Virgin Australia and operated by eligible airline partners, per annum, based on the rolling 12-month period from the Member joins the Virgin Australia Business Flyer. Points aren’t earned on certain fees, taxes, or charges. Virgin Australia Business Flyer Terms and Conditions apply.
2The Fare Advantage Discount of 4% applies to Flex fares (L, K, H, W, B, Y class) operated and marketed by Virgin Australia and 6% applies to Business Class fares (D, C, J class) operated and marketed by Virgin Australia, and is available to Virgin Australia Business Flyer members. The Fare Advantage Discount levels are subject to change without notice. Please check our website for current discount levels. Fare Advantage Discounts can only be booked through the Booking Portal, our Guest Contact Centre, or a registered self-ticketing Travel Management Company (TMC) or travel agent and are not available through the public Virgin Australia website. If your TMC or travel agent is not registered to process Fare Advantage Discounts, please instruct your TMC or travel agent to contact the Virgin Australia Business Flyer team at businessflyer@virginaustralia.com. Fare Advantage Discounts cannot be used in conjunction with any other offer or discount and cannot be combined with any other Unpublished Fares or Promotional Fares. Fare Advantage discounts do not apply to any bookings made via the Virgin Australia conference and group travel area, sale fares or other tactical fares offered from time to time, and bookings for children and infants. If you have any questions regarding the application of Fare Advantage Discounts, please contact the Virgin Australia Business Flyer team. Virgin Australia Business Flyer Terms and Conditions apply.
3Velocity Frequent Flyer Points Terms and Conditions: If the individual flying with Virgin Australia or a partner airline is also a Velocity Frequent Flyer Program member, they may also earn Velocity Frequent Flyer Program Points in accordance with the Velocity membership Terms and Conditions .
4Points transfer: Virgin Australia Business Flyer Account Administrators can transfer Points earned by the Virgin Australia Business Flyer member to a Velocity Frequent Flyer member, provided that (a) there is a minimum of 3,000 Points per transfer; and (b) the Velocity Frequent Flyer member transferee is directly employed or contracted by the Virgin Australia Business Flyer member.
5A new Virgin Australia Business Flyer member is eligible to receive two three-month Velocity Pilot Gold Memberships if, within the first three months of becoming a Virgin Australia Business Flyer member, it books and completes at least $2,000 of eligible travel (excluding taxes, fees, and charges). For more information, please visit our website at https://virginaustralia.com/businessflyer. Virgin Australia Business Flyer Terms and Conditions and Velocity membership Terms and Conditions apply. Please see our website https://experience.velocityfrequentflyer.com/flying-status/flying-with-status/pilot-gold for information on the Program Benefits.
6Discounted Lounge Membership: Discount is compared to the usual annual fee of $399 (as at 10 May 2023). Discounted Membership Fee is available for the Virgin Australia Business Flyer member’s Key Contact, Account Administrators, Travel Bookers, and Travellers. Subject to the Virgin Australia Business Flyer Terms and Conditions, Virgin Australia Lounge Terms and Conditions and Virgin Australia Lounge rules. Virgin Australia Lounge entry is subject to space availability.
7Velocity Gold Membership: Virgin Australia Business Flyer Tier 2 members receive one complimentary annual Velocity Gold Membership. Virgin Australia Business Flyer Tier 3 members receive two complimentary annual Velocity Gold Memberships. These complimentary memberships are for member employee only, as nominated by the member.
8Choose Your Own Rewards: Whenever a Virgin Australia Business Flyer member is: (a) upgraded to a higher Tier Level (i.e. upgrade from Tier Level 1 to Tier Level 2); (b) retained at Tier Level 2 or 3 following the member’s annual Tier Level review; or (c) downgraded from Tier 3 to Tier 2 following the member’s annual Tier Level review, your business will have the option to choose a reward. To choose a reward, click on the link in the email sent to the member’s Key Contact and select from the options. The link in the email will expire in four weeks from receipt or once you have chosen your reward. Once a selection has been made, it cannot be changed. The Single Use Lounge Pass or Business Class Upgrade rewards must be allocated to a Velocity Frequent Flyer member who is directly employed or contracted by the Member within 1 year or they will expire. The bonus Points reward must be transferred to a Velocity Frequent Flyer member who is directly employed or contracted by the Member within 2 years, or they will expire. Please note that any unallocated rewards will also expire if you are upgraded to a higher Tier Level (at which time we will provide you with new rewards to choose from). See the Virgin Australia Business Flyer Terms and Conditions for details of the available rewards and conditions of use.
9United Airlines Business Discounts: As at 1 November 2023, the following discounts apply to the United Airlines and Virgin Australia base fares (which excludes fees, carrier charges and taxes) of Virgin Australia marketed and United Airlines operated flights (with a VA flight number) booked by Members (UA Business Discounts), which may change without notice:
| Fare type | Virgin Australia (VA) fare class | UA business discounts |
|---|---|---|
| Business | J, C and D |
10% |
| Economy Flex | Y, B, W, H, K and L | 10% |
| Economy Choice | R and E | 5% |
| Economy | O, N, V, P, Q, T, I, S | 0% |
Please check the Virgin Australia Business Flyer website for current discount levels. United Airlines Business Discounts can only be booked through the Booking Portal, our Guest Contact Centre, or a registered Travel Management Company (TMC) or travel agent and are not available through the public Virgin Australia website. If your TMC or travel agent is not registered to process these UA Business Discounts, please instruct your TMC or travel agent to contact the Virgin Australia Business Flyer team at businessflyer@virginaustralia.com. 9United Airlines Business Discounts cannot be used in conjunction with any other offer or discount and cannot be combined with any other Unpublished Fares or Promotional Fares, unless otherwise stated. 9United Airlines Business Discounts do not apply to any bookings made via the Virgin Australia conference and group travel area, sale fares or other tactical fares offered from time to time, and bookings for children and infants. If you have any questions regarding the application of 9United Airlines Business Discounts, please contact the Virgin Australia Business Flyer team. Virgin Australia Business Flyer Terms and Conditions apply.
UA Business Discounts cannot be used in conjunction with any other offer or discount and cannot be combined with any other Unpublished Fares or Promotional Fares, unless otherwise stated. UA Business Discounts do not apply to any bookings made via the Virgin Australia conference and group travel area, sale fares or other tactical fares offered from time to time, and bookings for children and infants. If you have any questions regarding the application of UA Business Discounts, please contact the Virgin Australia Business Flyer team. Virgin Australia Business Flyer Terms and Conditions apply.
10Qatar Airways Business Discounts: As at 3rd April 2023, the following discounts apply to the Qatar Airways and Virgin Australia base fares (which excludes fees, carrier charges and taxes) of Virgin Australia marketed Qatar Airways operated flights (with a VA flight number) booked by Members (QR Business Discounts), which may change without notice.
| Fare type | Virgin Australia (VA) fare class | QR business discounts |
|---|---|---|
| Business | J and C |
5% |
| Business | C* (fare class I* in QR) and D | 0% |
| Economy | Y, B, H, R, O, N, V, P, Q | 3% |
| Economy | T, I, S | 0% |
Please check the Virgin Australia Business Flyer website for current discount levels. QR Business Discounts can only be booked through the Booking Portal, our Guest Contact Centre, or a registered Travel Management Company (TMC) or travel agent and are not available through the public Virgin Australia website. If your TMC or travel agent is not registered to process these QR Business Discounts, please instruct your TMC or travel agent to contact the Virgin Australia Business Flyer team at businessflyer@virginaustralia.com. QR Business Discounts cannot be used in conjunction with any other offer or discount and cannot be combined with any other Unpublished Fares or Promotional Fares, unless otherwise stated. QR Business Discounts do not apply to any bookings made via the Virgin Australia conference and group travel area, sale fares or other tactical fares offered from time to time, and bookings for children and infants. If you have any questions regarding the application of QR Business Discounts, please contact the Virgin Australia Business Flyer team. Virgin Australia Business Flyer Terms and Conditions apply.
11Earning Points with Virgin Australia Business Flyer: Members will earn Velocity Points when Travellers fly on eligible international partner airlines operated flights (including United Airlines, Singapore Airlines and Qatar Airways) with a VA flight number (excluding fare classes X, Z and G) bookable via an Eligible Booking Channel as follows:
1. Tier 1: 1 Point per AUD $1 spent
2. Tier 2: 1.5 Points per AUD $1 spent
3. Tier 3: 2 Points per AUD $1 spent
Please note that Velocity Points cannot be earned on certain fees or charges (e.g., baggage charges and credit card surcharges). Travellers travelling on upgraded fares that were purchased with Points or by bidding for an upgrade will earn as per the rules of the original fare class purchased. An Eligible Booking Channel is: 1. the Virgin Australia Business Flyer Booking Portal, 2. www.virginaustralia.com provided that the Member’s ABN is included, 3. the Member’s nominated TMC, and 4. the Guest Contact Centre.
Please note that Members can earn up to 1,000,000 Velocity Points per annum for travel on flights marketed and operated by Virgin Australia or flights marketed by Virgin Australia and operated by eligible international partner airlines (with a VA flight number) (including United Airlines, Singapore Airlines and Qatar Airways),based on the rolling 12-month period from when the Member joins Virgin Australia Business Flyer.
Membership and Points earn is subject to the Virgin Australia Business Flyer Terms and Conditions and Velocity Frequent Flyer Terms and Conditions, and any changes to the Member benefits and program features, including Points earn for eligible travel on flights operated by eligible international partner airlines (including United Airlines, Singapore Airlines and Qatar Airways), will be governed by those Terms and Conditions. Velocity collects and handles your personal information in accordance with its Privacy Policy, and Virgin Australia Business Flyer collects and handles your personal information in accordance with its Privacy Policy.
Earn rates are correct as at 3 April 2023 and are subject to change. Flights are governed by the operating carrier's terms and conditions, which can be viewed on the operating carrier's website. Members travelling on upgraded fares purchased with Points or any other subsidised means of upgrades on Virgin Australia or our international partner airlines will earn Points based on originally purchased fare classes. If paying for an upgrade with the international partner airline, the airline partner may re-issue the ticket without a VA flight code/the ticket may no longer start with 795, and the member may no longer be eligible for Points earn. Check the Virgin Australia Business Flyer Terms and Conditions and Velocity Membership Terms and Conditions for details about earning Points.
12Velocity Frequent Flyer Points Earn: If the individual flying with Virgin Australia or a partner airline is a Velocity Frequent Flyer member, they may also earn Velocity Points on eligible flights in accordance with the Velocity membership Terms and Conditions.