Guest Contact Centre
Calling from outside Australia?
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International calling
If calling from Contact number Australia 13 67 89 New Zealand 0800 670 000 United States of America 1855 253 8021
If you wish to use FedRelay services, please call one of the following then ask to be connected to Virgin Australia on +61 7 3295 3941:
- (800) 877-8339 TTY(Text Telephone) / ASCII (American Standard Code For Information Interchange)
- (877) 877-6280 VCO (Voice Carry Over)
- (877) 877-8982 Speech-to-Speech
- (800) 845-6136 Spanish
- (800) 877-0996 Customer Service (Voice/TTY, ASCII and Spanish)
- (866) 377-8642 Voice
- (866) 893-8340 TeleBraille
Japan +61 7 3119 7089 China +61 7 3119 7048 Hong Kong +61 7 3119 7078 United Arab Emirates 8000 612 002 United Kingdom 0800 051 1281 All other locations +61 7 3295 2296
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Receipts for onboard purchases
Need a digital receipt for your onboard menu purchases? Retrieve a copy of your receipt here.
Receipts for High-Speed Wi-Fi pass purchases will be emailed to you, and copies can be obtained by contacting support@wifionboard.com.
Additional contact information
Adding additional baggage to an existing booking
To add baggage to an existing booking, please contact the Guest Contact Centre or manage your booking online as Baggage Services can only assist with lost or damaged baggage.
Baggage Contact Centre
Our Virgin Australia Baggage Contact Centre can assist with all enquiries relating to delayed or missing checked baggage, or mishandled baggage claims.
Our Virgin Australia Baggage Contact Centre can be contacted on:
| Calling from | Phone number |
|---|---|
| Australia (Toll Free) | 1300 170 911 |
| New Zealand (Toll Free) | 0800 443 744 |
| USA (Toll Free) | 1833 301 7565 |
| All other Countries (International Tolls apply) | +61 7 3295 2257 |
Submitting a mishandled baggage claim
Please note Baggage Services are unable to handle mishandled baggage claims. Completed claim forms, proof of purchase receipts and other required documentation can be sent to:
Email: baggage.claims@virginaustralia.com
Postal address
Virgin Australia Baggage Claims
P.O. Box 1034
Spring Hill Qld Australia 4004
Fax: +61 7 3295 5642
The Velocity Contact Centre is available for:
Membership Enquiries:
08:00-20:00 AEDT Monday to Friday
Flight Redemptions:
07:30-22:30 AEDT Monday to Sunday
Velocity Frequent Flyer Contact Centre Numbers
| Calling from | Contact number |
|---|---|
| Australia | 13 18 75 |
| New Zealand | 0800 230 875 |
| Other International | +61 2 8667 5924 |
We are available to assist Travel Agents by phone. To speak with a Virgin Australia Industry Support team member please refer to the table below.
Toll free contact numbers for Travel Agent enquiries
| Calling from | Contact number |
|---|---|
| Australia | 13 67 37 |
| Belgium | 0800 72 347 |
| China | +61 7 3119 7048 |
| Denmark | 80253232 |
| Fiji | 008002573 |
| France | 00-80090080011 |
| Germany | 00-80090080011 |
| Greece | 8006114009 |
| Hong Kong | +61 7 3119 7078 |
| Indonesia | 0018 0306 12040 (local mobile phone access only) |
| Ireland | 00-8009 008 0011 |
| Italy | 800784496 |
| Netherlands | 00-8009 008 0011 |
| New Zealand | 0800 77 7737 |
| Norway | 00-8009 008 0011 |
| Papua New Guinea | 000861197 |
| Singapore | 8006 16 2341 |
| Sweden | 020792660 |
| Switzerland | 00-8009 008 0011 |
| United Arab Emirates | 8000 612 003 |
| United Kingdom | 00-8009 008 0011 |
| United States | 1-855 226-5060 |
| From all other countries | +61 7 3295 2297 |
For further information, please contact the Virgin Australia Business Flyer team on 1300 246 498.
Alternatively, please send an email to: businessflyer@virginaustralia.com
Our Virgin Australia Business Flyer team can be contacted on:
| Calling from: | Contact Number: |
|---|---|
| Australia | 1300 246 498 |
| New Zealand | 0800 446 857 |
| International | +61 7 3295 2298 |
Contra, Ticket Fund and Sponsorship - business account support
If you have a Contra/Ticket Fund/Sponsorship account and require assistance with booking enquiries please call (07) 3333 6616.
Contra, Ticket Fund and Sponsorship – login support
If you have a Contra/Ticket Fund/Sponsorship account and require assistance with login details please email accounts@virginaustralia.com
Company related enquiries
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Virgin Australia Head Office
Address
Level 11, 275 Grey Street
South Brisbane QLD 4101
Mailing address
PO Box 1034
Spring Hill Qld 4004
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Media and sponsorship
Media
If you are a media representative, who is looking to make an enquiry, find information about Virgin Australia, or source images, please email our Public Affairs team at corporateaffairs@virginaustralia.com.
Sponsorship
Sponsorship plays a valuable role in the promotion of the Virgin Australia group of airlines and support for the communities in which our airlines operate.
Each year the Virgin Australia group of airlines receives many requests for assistance. As we only have limited resources available, it is unfortunate that we cannot support all applications. Only proposals that deliver commercial or community benefits that align with the direction of our airline progress to evaluation.
For more information on becoming a Virgin Australia sponsored partner, please refer to our sponsorship guidelines.
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Other related company information
Freight and Cargo
For information on Freight services, including contact details of all cargo ports, see our Cargo services.
For information about flying with pets on Virgin Australia services, see travelling with pets.
Government
If you would like to contact a member of the Government Sales team please email your enquiry to: federal.government@virginaustralia.com
Mining and Resources
To contact our industry specialist Mining and Resources Sales team for a tailored solution to get your staff to site, please email us at: miningresources@virginaustralia.com
Suppliers
We are always on the look out for new, innovative ideas. We like to work with people and organisations that are proactive and dynamic. People who do away with convention and develop different solutions to everyday challenges. We are interested in hearing your thoughts. If you have an idea or concept that you would like to present to us, we would love to hear from you.
Please contact us at the following address:
Business Proposals
c/- VIRGIN AUSTRALIAPO Box 1034
Spring Hill QLD 4004
AustraliaBe sure to leave us your contact details and a brief outline of your proposal. We look forward to being inspired by you.
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