Payment fees overview
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Credit & Debit cards (payment surcharge)
For card payments made within Australia:
Visa
- Credit Card: 0.98%
- Debit Card: 0.53%
Mastercard
- Credit Card: 1.27%
- Debit Card: 0.61%
AMEX
- Credit Card: 0.98%
- Debit Card: Not Applicable
Diners Club International
- Credit Card: 1.27%
- Debit Card: Not Applicable
UATP
- Credit Card: 1.75%
- Debit Card: Not Applicable
For card payments made outside Australia, the below payment fees will apply instead of the payment fees outlined above. Fees will be per person, per transaction.
- New Zealand - NZD 10
- Fiji - FJD 10
- Indonesia - IDR 110,000
- Samoa - WST 25
- Vanuatu - VUV 950
- Japan – JPY 1,000
The card payment fee is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law.
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Apple Pay
For card payments made within Australia:
All Cards
- Credit Card: 0.98%
- Debit Card: 0.53%
For card payments made outside Australia, the below payment fees will apply instead of the payment fees outlined above. Fees will be per person, per transaction.
- New Zealand - NZD 10
- Fiji - FJD 10
- Indonesia - IDR 110,000
- Samoa - WST 25
- Vanuatu - VUV 950
- Japan – JPY 1,000
The card payment fee is non-refundable except where you are entitled to a refund of your fare under the Australian Consumer Law.
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PayPal
A payment fee of 0.98% will be charged when using PayPal and Paypal Pay in 4 as your form of payment. For full details on PayPal click here.
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POLi (NZ only)
No payment fees apply.
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PayiD
No payment fee applies. For more information click here
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ZIP
A payment fee of 1.27% will be charged for Zip transactions. For full details on Zip click here.
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Travel Bank
No payment fees apply.
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Velocity Points
No payment fees apply.
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Guest Contact Centre fee
AUD 40 - applies when you call the GCC to make, change or cancel a booking.
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Airport service fee
AUD 40 - applies when you you make, change or cancel a booking at the airport.