Virgin Australia Velocity Flyer or Virgin Australia Velocity High Flyer Card Gift Voucher Terms of Use
Important information
Please note: For Vouchers issued prior to 08 July 2020, clauses 1 to 23 of these Terms of Use apply. For Vouchers issued on and from 08 July 2020, clauses 24 to 29 of these Terms of Use apply.
Vouchers issued prior to 08 July 2020
These Terms of Use apply to complimentary gift vouchers issued to the primary cardholders of the Virgin Australia Velocity Flyer or Virgin Australia Velocity High Flyer Card prior to 08 July 2020 (Voucher).
By requesting, redeeming, or attempting to redeem a Voucher, you accept and agree to be bound by these Terms of Use and they will become a contract between you and Virgin Australia. You acknowledge you have read and understood the Virgin Australia Privacy Policy.
Vouchers will be issued with a value of $129 Australian Dollars (AUD) only.
Vouchers can only be redeemed in Australian Dollars.
The Voucher can be used on any flight with a “VA” flight number booked via the Virgin Australia Website or Guest Contact Centre. The Voucher cannot be used to book:
- flights where insurance has been selected as part of the booking; or
- flights that include Velocity Frequent Flyer Points as a method of payment, including Reward Seat, Any Seat or Any Seat, Any Airline bookings.
The Voucher can only be used towards future bookings and cannot be applied to past bookings.
You must provide the Voucher Number at the time of booking or when contacting us about your Voucher.
You are responsible for keeping your Voucher and Voucher Number secure and confidential. Any person quoting the Voucher Number can use the Voucher. We are not liable for any loss you may suffer as a result of disclosing your Voucher Number.
The Voucher is valid for bookings made within 6 months from the date of issue unless otherwise stated on the Voucher. The Voucher will expire at midnight on the expiry date stated on the front of the Voucher and cannot be extended.
You must make a booking using your Voucher on or before the expiry date. The booking can be for travel dates after the expiry date.
If there is any credit remaining after redemption of the Voucher, it can be used towards future flight purchases until the credit balance reaches zero. Any balance that remains on the Voucher after the expiry date is not available for use.
Additional values cannot be added to existing Vouchers. Only one Voucher can be used per flight booking. Any outstanding difference between the Voucher and the amount of the booking must be paid at the time of booking with a valid credit card for which a card payment fee will apply.
Vouchers can be redeemed for flights on the Virgin Australia Website or by calling our Guest Contact Centre on 13 67 89 from within Australia, 0800 67 0000 from within New Zealand, 1855 253 8021 from within the United States of America, and +61 7 3295 2296 from anywhere else in the world. A Guest Contact Centre fee will apply, unless the online redemption facility is unavailable.
Bookings that have been paid for using Vouchers cannot be changed or cancelled online. You will need to contact our Guest Contact Centre.
Travel on Virgin Australia flights is subject to Virgin Australia’s Conditions of Carriage, which are subject to change. Your booking is subject to the Fare Rules applicable to your fare.
You can check your Voucher balance at any time on the Virgin Australia Website.
Lost, damaged, stolen, or altered Vouchers may not be accepted or replaced.
Vouchers are non-refundable, unless you are entitled to a refund of the amount you paid for the Voucher under the Australian Consumer Law. Vouchers cannot be exchanged for cash and cannot be reloaded.
To the extent permitted by law, we reserve the right to amend these Terms of Use at any time. Changes to the Terms of Use will be available on this website.
These Terms of Use are to be construed and enforced in accordance with the laws of Queensland, Australia. Any dispute arising from your receipt or use of the Voucher is exclusively subject to the jurisdiction of the courts of Queensland, Australia.
Vouchers issued on and from 08 July 2020
The use of complimentary gift vouchers issued to primary cardholders of the Virgin Australia Velocity Flyer or Virgin Australia Velocity High Flyer Card on and from 08 July 2020 (Voucher) is governed by:
- These Terms of Use; and
- The Virgin Australia Travel Bank Terms and Conditions, as amended by clause 29 of these Terms of Use.
You acknowledge you have read and understood the Virgin Australia Privacy Policy.
Vouchers will be issued with a value of $129 Australian Dollars (AUD) only.
Vouchers can only be redeemed in Australian Dollars.
Vouchers will be provided in the form of a credit into a Velocity member’s Travel Bank account.
The Virgin Australia Travel Bank Terms and Conditions are amended as follows:
- Clause 4.1 a) is deleted and replaced with the following: a) Flights operated by Virgin Australia;