Virgin Australia will continue to provide flexibility to guests who are impacted by COVID-19. Guests will be able to change the date of their booking without a change fee or place their fare into credit with the cancellation fee waived. A fare difference may apply at the time of rebooking.
Guests can take advantage of this policy if they are required to isolate in accordance with the rules of the jurisdiction the guest is in, due to testing positive to COVID-19 or being designated as a close contact, within 7 days of their travel date.
To request a change or cancellation, the guests should call the Guest Contact Centre or Travel Agent prior to the travel date. A fare difference may apply for changes. Outside of the above circumstances, our domestic Flexible Flying policy for COVID-19 ended on 30 April 2022.
For all guests travelling on our international services, Virgin Australia offers fee-free booking flexibility for guests who booked before 30 June 2022, for travel until 31 December 2022. Your eligibility to change or cancel your booking otherwise is governed by the rules of the fare that you booked (access to fare rules here).