Travel credits
We are currently updating the expiry date for all travel credits issued between 21 April 2020 and 31 July 2022. These credits will be available to book and fly by 30 June 2026. We anticipate expiry dates in all customer accounts will be updated by June 2025.
Travel credits
Travel credits are made available for use to book specific Virgin Australia products and services.
Understanding your Travel credit
You may have a travel credit if you had a booking made from 21 April 2020 onwards that was cancelled.
Depending on how you booked your flight, you may be provided with a travel credit in different ways. Select how your booking was originally made from the below tabs, to find out which rules apply to your travel credit.
Direct with Virgin Australia
Features of Travel credits stored in a Travel Bank
If you booked directly with Virgin Australia, your travel credit will be issued to you as a travel credit in a Travel Bank. You can use the Travel credit to make a new booking directly with Virgin Australia on our website or through our Guest Contact Centre, through using your Travel Bank details.