Update: 9 March 2025, 12:30pm (AEST)
Virgin Australia has resumed operations in Brisbane, Gold Coast, Sunshine Coast, and Ballina following the passing of Ex-Tropical Cyclone Alfred, in line with the latest meteorology advice and after conducting all necessary safety checks. Safety remains our top priority, and our team of meteorologists is continuing to closely monitor conditions for any further impacts from the system, including wind and rainfall.
We understand this remains a challenging time for many people, including for some of our guests booked to travel on Virgin Australia services, which is why we are making it easier for people impacted by ex-Tropical Cyclone Alfred to change their travel plans.
Resumption of operations
- Brisbane, QLD (BNE) – Flights resumed from 10:00am AEST Sunday (9 March). This includes our domestic and international operations.
- Gold Coast, QLD (OOL) – Flights resumed from 12:20pm AEST Sunday (9 March). This includes our domestic and international operations.
- Sunshine Coast, QLD (MCY) – Flights resumed from 8:45am AEST Sunday (9 March) .
- Ballina, NSW (BNK) – Flight resumed from 12:35pm AEDT Sunday (9 March).
Information for guests booked to travel
We understand people may no longer wish to fly to or from areas which may be impacted by Ex-Tropical Cyclone Alfred, so we are making it easier for guests to change their travel plans.
Guests travelling on Virgin Australia services to or from Ballina, Brisbane, Bundaberg, Gold Coast and Sunshine Coast airports from Tuesday, 4 March to Sunday, 16 March (inclusive) can choose to move their flight to a new date within 14 days (from the original departure date) free of charge or cancel and request a travel credit by contacting our Guest Contact Centre on 13 67 89 or their travel agent. Guests should also check their fare rules for other cancellation options. This timeframe has been extended based on meteorology advice and to reflect the continued impacts of Ex-Tropical Cyclone Alfred.
The original ticket must be issued on or before Friday, 7 March 2025. Moving to a new flight is subject to availability.
Guests whose flights have been cancelled as a result of the cyclone will be able to rebook onto the next available Virgin Australia service, or request a travel credit or refund. Please note, call wait times through to our Guest Contact Centre are longer than usual. We appreciate the patience of all travellers during this time.
Please see links below to check your flight status and manage your booking.