Update: 3 March 2025
Virgin Australia‘s meteorologists are closely monitoring Tropical Cyclone Alfred.
We recommend guests who are booked to fly to and from South East Queensland and northern NSW later this week monitor their flight information on the Virgin Australia website.
We understand people may no longer wish to fly to or from areas which may be impacted by Tropical Cyclone Alfred, so we are making it easier for guests to change their travel plans.
Guests travelling on Virgin Australia services to or from Ballina, Brisbane, Bundaberg, Gold Coast and Sunshine Coast airports from Tuesday, 4 March to Saturday, 8 March 2025 inclusive can choose to move their flight to a new date within 14 days (from the original departure date) free of charge or cancel and request a travel credit by contacting our Guest Contact Centre on 13 67 89 or their travel agent.
The original ticket must be issued on or before Monday, 3 March 2025. Moving to a new flight is subject to availability.
Please be advised our Guest Contact Centre is currently managing a high volume of calls and it may take longer than usual to connect with a team member. Thank you for your understanding. .