Domestic
Fare inclusions
The information below sets out the specific fare rules, inclusions, fees and surcharges for each fare type. These are in addition to your rights under the Australian Consumer Law.
Your ability to change and cancel your booking is set out in your fare rules. View the change and cancellation rules and fees.
| Choice Future Credit Fare | Flex Future Credit Fare | Business Future Credit Fare | |
|---|---|---|---|
| Cabin class | Economy | Economy | Business |
| Food onboard | Complimentary water, tea and coffee1. Food and drinks will be available for purchase from our onboard menu. | Included | |
| In-flight entertainment | Included | Included | Included |
| Carry-on baggage | 7kg total (2 pieces max.) | 7kg total (2 pieces max.) | 14kg total (2 pieces max.) |
| Checked baggage | 1 x 23kg | 1 x 23kg | 2 x 32kg |
| Choose your Standard seat | Included | Included | Included |
| Access to the Virgin Australia Lounge2 | Not included. Lounge access is available to Velocity Gold and Platinum members and Virgin Australia Lounge members. | Included | |
| Priority check-in, boarding and baggage3 | Not included | Not included | Included where available |
| Economy X | Available for purchase | Available for purchase | |
| Preferred Seat | Available for purchase | Available for purchase | |
| UpgradeMe | Eligible | Eligible | |
1Hot drinks will be offered based on operational considerations and will not be served in the event of turbulence.
2 If you hold a single entry Lounge pass or have purchased a Lounge membership, you are entitled to Lounge entry. Lounge access is subject to the Virgin Australia Lounge terms and conditions.
3 Priority boarding available at selected airports.
Priority boarding is available at the following domestic ports:
Brisbane, Sydney, Melbourne, Perth, Canberra, Adelaide, Hobart, Darwin, Gold Coast, Cairns, Alice Springs, Mackay, Bundaberg, Hamilton Island, Maroochydore, Ballina.
Enjoy extra rewards as a Velocity member
Earn, redeem and enjoy extra perks as a Velocity member when you travel in an eligible fare class with Virgin Australia.
| Choice Future Credit Fare | Flex Future Credit Fare | Business Future Credit Fare | |
|---|---|---|---|
| Velocity Points | Earn 5 Velocity Points per $1 you spend | ||
| Velocity Status Credits | Earn Status Credits when you travel on eligible fares with Virgin Australia | ||
| Velocity Points Bonus | Available to Platinum (100%), Gold (75%) and Silver (50%) members | ||
| Velocity Fly Ahead | Available to Platinum members. Available to Gold members until 19 November 2021. | Available to Platinum and Gold members | |
| Eligible sectors | Yes | Yes | Yes |
| Upgrade using Points | Yes | Yes | |
| Status carry-on baggage allowance | Included for Platinum and Gold members | ||
| Status checked baggage allowance | Included | Included | Included |
| Choose your seat | Included | Included | Included |
| Access to the Virgin Australia Lounge2 | Available to Platinum and Gold members or members with a single entry Lounge pass. | Included | |
| Priority check-in, boarding and baggage3 | Available to Platinum and Gold members | Included where available | |
1 Hot drinks may not be served in the event of turbulence.
2 If you hold a single entry Lounge pass or have purchased a Lounge membership, you are entitled to Lounge entry. Lounge access is subject to the Virgin Australia Lounge terms and conditions and lounge rules.
3 Priority boarding available at selected airports.
Priority boarding is available at the following domestic ports:
Brisbane, Sydney, Melbourne, Perth, Canberra, Adelaide, Hobart, Darwin, Gold Coast, Cairns, Alice Springs, Mackay, Bundaberg, Hamilton Island, Maroochydore, Ballina.
Change or cancel your flight
The information below sets out change and cancellation rules that are applicable for bookings made using Future Flight credits.
Bookings made using Future Flight credits are subject to the Future Flight Credits terms of use.
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Change your flight
If you make changes to your upcoming flight, the below change fees may apply.
Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid.
My flight was changed by Virgin Australia
Choice Future Credit fare Flex Future Credit fare Business Future Credit fare Fare class R, E, O, N, V, P, Q, T, I, S Y, B, W, H, K, L D, C, J Flexibility with changing your flight More than 14 days prior to scheduled departure $99 fee~ plus fare difference No fee plus fare difference No fee plus fare difference Up to midnight prior to scheduled departure $99 fee* plus fare difference No fee plus fare difference No fee plus fare difference Prior to scheduled departure $99 fee* plus fare difference No fee plus fare difference No fee plus fare difference After scheduled flight departure Not permitted *For bookings made with Virgin Australia prior to 17 November 2022, for domestic and international short haul flights operated by Virgin Australia, the fee will be $80 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.
*For bookings made with Virgin Australia between 17 November 2022 and 24 May 2023, for domestic and international short haul flights operated by Virgin Australia, the fee will be $89 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.
~For bookings made with Virgin Australia prior to 1 September 2023, for domestic and international short haul flights operated by Virgin Australia, the fee will be $0 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.
I need to change the name on my booking
If you are transferring your upcoming flight reservation to another passenger, the below change fees may apply.
Change fees apply per person, per booking.
Choice Future Credit Fare Flex Future Credit fare Business Future Credit fare Prior to scheduled departure $99 fee* No fee No fee *For bookings made with Virgin Australia prior to 17 November 2022, for domestic and international short haul flights operated by Virgin Australia, the fee will be $80 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.
*For bookings made with Virgin Australia between 17 November 2022 and 24 May 2023, for domestic and international short haul flights operated by Virgin Australia, the fee will be $89 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.
My flight was changed by Virgin Australia
If we need to change your flight before or on the day of travel, we will either contact you or your travel agent will contact you to advise you of the change to your flight details.
If the new flight time is not suitable to you, you can contact our Guest Contact Centre or your nominated travel agent to request a different flight time.
If we cannot make suitable alternative arrangements, you may request a Travel Bank credit or a refund of the total price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent.
View our Guest Compensation Policy
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Cancel your flight
If you cancel your upcoming flight, the below cancellation fees may apply.
Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.
I booked with Future Flight credits
Choice Future Credit fare Flex Future Credit fare Business Future Credit fare Fare class R, E, O, N, V, P, Q, T, I, S Y, B, W, H, K, L D, C, J Flexibility with cancelling your flight Receive a travel credit* $99 fee^ No fee No fee Refund to original form of payment Not permitted Not permitted Not permitted The above fees and refund options apply for cancellations made prior to scheduled departure.
* Cancellation permitted to Future Flight credit only. Any amount paid for using a credit or debit card will be included in the value of the Future Flight credit.
^For bookings made with Virgin Australia prior to 17 November 2022, for domestic and international short haul flights operated by Virgin Australia, the fee will be $80, unless the booking has been changed on or after 17 November 2022, in which case the cancellation fee in the table above will apply.
^For bookings made with Virgin Australia between 17 November 2022 and 24 May 2023, for domestic and international short haul flights operated by Virgin Australia, the fee will be $89, unless the booking has been changed on or after 25 May 2023, in which case the cancellation fee in the table above will apply.
My flight was cancelled by Virgin Australia
If we cancel your flight, we will move you to the next available Virgin Australia flight to the same destination without charge.
If the new flight time is not suitable to you, there may be some circumstances where we will seek to transfer you to a service to the same destination operated by another carrier, if this is suitable to you.
If we cannot make suitable alternative arrangements, you may request a Travel Bank credit or a refund of the total price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent.
View our Guest Compensation Policy
No shows
Our fares are not refundable in the event of a no-show, unless we did not communicate any relevant flight changes to you or your travel agent in line with the Guest Compensation Policy or if you are otherwise entitled to request a refund under the ACL.
Your ticket will be forfeited and classified as a no show if:
- You fail to board a flight regardless of whether or not you have checked in.
- You have checked in but failed to contact Virgin Australia for assistance in cancelling your flight.
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Additional fees and charges
When you make a booking, change or cancel your flight, the below fees and surcharges may apply.
Guest Contact Centre fee - $40 per person
Airport Service fee - $40 per person, per ticket
Velocity Membership Contact Centre fee - $40 or 5,200 Points (Points + Pay or Any Seat)
Card payment fee (payment surcharge)
Payment fees apply when paying for your flight via credit or debit card. View our payment fees breakdown here.
To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.
International Short Haul & Trans-Tasman
Fare inclusions
The information below sets out the specific fare rules, inclusions, fees and surcharges for each fare type. These are in addition to your rights under the Australian Consumer Law.
Your ability to change and cancel your booking is set out in your fare rules. View the change and cancellation rules and fees.
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Japan
Choice Future Credit Fare Flex Future Credit Fare Business Future Credit Fare Cabin class Economy Economy Business Food onboard Complimentary water, tea and coffee1. Food and drinks will be available for purchase from our onboard menu. Included In-flight entertainment Included Included Included Carry-on baggage 7kg total (2 pieces max.) 7kg total (2 pieces max.) 7kg total (2 pieces max.) Checked baggage 1 x 23kg 1 x 23kg 2 x 32kg Choose your Standard seat Included Included Included Lounge access Not included Not included Not included Priority check-in, boarding and baggage2 Not included Not included Included where available Economy X Available for purchase Available for purchase Preferred Seat Available for purchase Available for purchase UpgradeMe Eligible Eligible 1 Hot drinks may not be served in the event of turbulence.
2 Priority boarding available at selected airports.
Priority boarding is available at the following domestic ports:
Brisbane, Sydney, Melbourne, Perth, Canberra, Adelaide, Hobart, Darwin, Gold Coast, Cairns, Alice Springs, Mackay, Bundaberg, Hamilton Island, Maroochydore, Ballina.
Priority boarding is available at the following international ports:
Brisbane, Sydney, Melbourne, Gold Coast, Tokyo (Haneda).
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All other International Short Haul destinations
Choice Future Credit Fare Flex Future Credit Fare Business Future Credit Fare Cabin class Economy Economy Business Food onboard Complimentary water, tea and coffee1. Food and drinks will be available for purchase from our onboard menu. Included In-flight entertainment Included Included Included Carry-on baggage 7kg total (2 pieces max.) 7kg total (2 pieces max.) 7kg total (2 pieces max.) Checked baggage 1 x 23kg 1 x 23kg 2 x 32kg Choose your Standard seat Included Included Included Lounge access Not included Not included Included
Priority check-in, boarding and baggage2 Not included Not included Included where available Economy X Available for purchase Available for purchase Preferred Seat Available for purchase Available for purchase UpgradeMe Eligible Eligible 1 Hot drinks may not be served in the event of turbulence.
2 Priority boarding available at selected airports.
Priority boarding is available at the following domestic ports:
Brisbane, Sydney, Melbourne, Perth, Canberra, Adelaide, Hobart, Darwin, Gold Coast, Cairns, Alice Springs, Mackay, Bundaberg, Hamilton Island, Maroochydore, Ballina.
Priority boarding is available at the following international ports:
Brisbane, Sydney, Melbourne, Gold Coast, Tokyo (Haneda).
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Extras for Velocity members
Looking for more?
Earn, redeem and enjoy extra perks as a Velocity member when you travel in an eligible fare class with Virgin Australia.
Japan
Choice Future Credit Fare Flex Future Credit Fare Business Future Credit Fare Velocity Points Earn 5 Velocity Points per $1 AUD you spend Velocity Status Credits Earn Status Credits when you travel on eligible fares with Virgin Australia Velocity Points Bonus Available to Platinum (100%), Gold (75%) and Silver (50%) members Velocity Fly Ahead Not included Not included Not included Eligible sectors Yes Yes Yes Upgrade using Points Yes Yes Status carry-on baggage allowance Included for Platinum and Gold members Status checked baggage allowance Included Included Included Choose your seat Included Included Included Access to the Virgin Australia Lounge2 Not included Not included Not included Priority check-in Available to Platinum, Gold and Silver members Included Priority boarding and baggage3 Available to Platinum and Gold members Included where available All other international short hall destinations
Choice Future Credit Fare Flex Future Credit Fare Business Future Credit Fare Velocity Points Earn 5 Velocity Points per $1 AUD you spend Velocity Status Credits Earn Status Credits when you travel on eligible fares with Virgin Australia Velocity Points Bonus Available to Platinum (100%), Gold (75%) and Silver (50%) members Velocity Fly Ahead Available to Platinum members. Available to Gold members until 19 November 2021. Available to Platinum and Gold members Eligible sectors Yes Yes Yes Upgrade using Points Yes Yes Status carry-on baggage allowance Included for Platinum and Gold members Status checked baggage allowance Included Included Included Choose your seat Included Included Included Access to the Virgin Australia Lounge2 Available to Platinum, Gold and Silver members Included Priority check-in Available to Platinum, Gold and Silver members Included Priority boarding and baggage3 Available to Platinum and Gold members Included where available 1 Hot drinks may not be served in the event of turbulence.
2 Priority boarding available at selected airports.
Priority boarding is available at the following international ports:
Brisbane, Sydney, Melbourne, Gold Coast, Tokyo (Haneda).
Change or cancel your flight
The information below sets out change and cancellation rules that are applicable for bookings made using Future Flight credits. Bookings made using Future Flight credits are also subject to the Future Flight Credits terms of use.
-
Change your flight
Changing your flight
If you make changes to your upcoming flight, the below change fees may apply.
Change fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.
All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid.
Japan
Choice Future Credit Fare
Flex Future Credit Fare
Business Future Credit Fare
Fare class R, E, O, N, V, P, Q, T, I, S Y, B, W, H, K, L D, C, J Flexibility with changing your flight Prior to scheduled departure $250 AUD fee
plus fare differenceNo fee
plus fare differenceNo fee
plus fare differenceAfter scheduled flight departure Not permitted $500 AUD fee
plus fare difference$800 AUD fee
plus fare differenceAll other international shorthaul destinations
Choice Future Credit Fare
Flex Future Credit Fare
Business Future Credit Fare
Fare class R, E, O, N, V, P, Q, T, I, S Y, B, W, H, K, L D, C, J Flexibility with changing your flight More than 14 days prior to scheduled departure $99 AUD/NZD fee~
plus fare differenceNo fee
plus fare differenceNo fee
plus fare differenceUp to midnight
prior to scheduled departure$99 AUD/NZD fee*
plus fare differenceNo fee
plus fare differenceNo fee
plus fare differencePrior to scheduled departure $99 AUD/NZD fee*
plus fare differenceNo fee
plus fare differenceNo fee
plus fare differenceAfter scheduled flight departure Not permitted *For bookings made with Virgin Australia prior to 17 November 2022, for domestic and international short haul flights operated by Virgin Australia, the fee will be $80 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.
*For bookings made with Virgin Australia between 17 November 2022 and 24 May 2023, for domestic and international short haul flights operated by Virgin Australia, the fee will be $89 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.
~For bookings made with Virgin Australia prior to 1 September 2023, for domestic and international short haul flights operated by Virgin Australia, the fee will be $0 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.
My flight was changed by Virgin Australia
If we need to change your flight before or on the day of travel, we will either contact you or your travel agent will contact you to advise you of the change to your flight details.
If the new flight time is not suitable to you, you can contact our Guest Contact Centre or your nominated travel agent to request a different flight time.
If we cannot make suitable alternative arrangements, you may request a Travel Bank credit or a refund of the total price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent.
View our Guest Compensation Policy
Name changes are not permitted
Once a booking has been made, you will not be permitted to change the name on your ticket.
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Cancel your flight (regular bookings)
If you cancel your upcoming flight, the below cancellation fees may apply.
Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.
Japan
Choice Future Credit Fare
Flex Future Credit Fare
Business Future Credit Fare
Fare class R, E, O, N, V, P, Q, T, I, S Y, B, W, H, K, L D, C, J Flexibility with cancelling your flight Receive a travel credit $250 AUD fee No fee No fee Refund to original form of payment $350 AUD fee No fee No fee The above fees and refund options apply for cancellations made prior to scheduled departure.
All other international shorthaul destinations
Choice Future Credit Fare
Flex Future Credit Fare
Business Future Credit Fare
Fare class R, E, O, N, V, P, Q, T, I, S Y, B, W, H, K, L D, C, J Flexibility with cancelling your flight Receive a travel credit $99 AUD/NZD fee* No fee No fee Refund to original form of payment Loss of fare $99 AUD/NZD fee* No fee The above fees and refund options apply for cancellations made prior to scheduled departure.
*For bookings made with Virgin Australia prior to 17 November 2022, for domestic and international short haul flights operated by Virgin Australia, the fee will be $80 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.
*For bookings made with Virgin Australia between 17 November 2022 and 24 May 2023, for domestic and international short haul flights operated by Virgin Australia, the fee will be $89 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.
My flight was cancelled by Virgin Australia
If we cancel your flight, we will move you to the next available Virgin Australia flight to the same destination without charge.
If the new flight time is not suitable to you, there may be some circumstances where we will seek to transfer you to a service to the same destination operated by another carrier, if this is suitable to you.
If we cannot make suitable alternative arrangements, you may request a Travel Bank credit or a refund of the total price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent.
View our Guest Compensation Policy
No Show Policy
The following fare types are not refundable in the event of a no-show, unless we did not communicate any relevant flight changes to you or your travel agent in line with the Guest Compensation Policy or if you are otherwise entitled to request a refund under the ACL:
- All fare types for travel to and from Indonesia and New Zealand; and
- Choice and Lite fare types to and from Japan.
Your ticket will be forfeited and classified as a no show if:
- You fail to board a flight regardless of whether or not you have checked in.
- You have checked in but failed to contact Virgin Australia for assistance in cancelling your flight.
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Cancel your flight (bookings made using Velocity Points)
If you cancel your upcoming flight, the below cancellation fees may apply.
Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.
Japan
Choice Future Credit Fare
Flex Future Credit Fare
Business Future Credit Fare
Fare class R, E, O, N, V, P, Q, T, I, S Y, B, W, H, K, L D, C, J Flexibility with cancelling your flight Receive a travel credit^ $250 AUD fee No fee No fee Refund to original form of payment+ $350 AUD fee No fee No fee The above fees and refund options apply for cancellations made prior to scheduled departure.
^Travel credit permitted only for the full unused ticket value including any fare portion where Velocity Points have been redeemed. Credit amount excludes booking and credit/debit card fees.
+For refund to original form of payment including a refund of Points redeemed to Velocity account. Credit and refund amount excludes booking and credit/debit card fees.
All other international shorthaul destinations
Choice Future Credit Fare
Flex Future Credit Fare
Business Future Credit Fare
Fare class R, E, O, N, V, P, Q, T, I, S Y, B, W, H, K, L D, C, J Flexibility with cancelling your flight Receive a travel credit^ $99 AUD/NZD fee~ No fee No fee Refund to original form of payment+ Loss of fare $99 AUD/NZD fee~ No fee The above fees and refund options apply for cancellations made prior to scheduled departure. ^Travel credit permitted only for the full unused ticket value including any fare portion where Velocity Points have been redeemed. Credit amount excludes booking and credit/debit card fees. + For refund to original form of payment including a refund of Points redeemed to Velocity account. Credit and refund amount excludes booking and credit/debit card fees.
^For bookings made with Virgin Australia prior to 17 November 2022, for domestic and international short haul flights operated by Virgin Australia, the fee will be $80 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.
*For bookings made with Virgin Australia between 17 November 2022 and 24 May 2023, for domestic and international short haul flights operated by Virgin Australia, the fee will be $89 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.
My flight was cancelled by Virgin Australia
If we cancel your flight, we will move you to the next available Virgin Australia flight to the same destination without charge.
If the new flight time is not suitable to you, there may be some circumstances where we will seek to transfer you to a service to the same destination operated by another carrier, if this is suitable to you.
If we cannot make suitable alternative arrangements, you may request a Travel Bank credit or a refund of the total price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent.
View our Guest Compensation Policy
No Show Policy
The following fare types are not refundable in the event of a no-show, unless we did not communicate any relevant flight changes to you or your travel agent in line with the Guest Compensation Policy or if you are otherwise entitled to request a refund under the ACL:
- All fare types for travel to and from Indonesia and New Zealand; and
- Choice and Lite fare types to and from Japan.
Your ticket will be forfeited and classified as a no show if:
- You fail to board a flight regardless of whether or not you have checked in.
- You have checked in but failed to contact Virgin Australia for assistance in cancelling your flight.
-
Additional fees and surcharges
When you make a booking, change or cancel your flight, the below fees and surcharges may apply.
Guest Contact Centre fee - $40
Airport Service fee - $40
Velocity Membership Contact Centre fee - $40 or 5,200 Points (Points + Pay or Any Seat)
Card payment fee (payment surcharge)
Payment fees apply when paying for your flight via credit or debit card. View our payment fees breakdown here.
To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.