Our fares
The following fares are applicable to bookings made on or after 19 August 2021. For bookings made on or before 18 August 2021, see our previous fares.
The information below sets out the specific fare rules, inclusions, fees and surcharges for each fare type. These are in addition to your rights under the Australian Consumer Law.
How do you want to fly today?
Because no two trips are the same, we’re giving you options based on what you need. It's your flight, your way.
Are you a Velocity Frequent Flyer member with status? See your extra fare inclusions.
| Lite | Choice | Flex | Business | |
|---|---|---|---|---|
| In-flight entertainment | Included | Included | Included | Included |
| Food onboard | Complimentary water, tea and coffee1. Food and drinks will be available for purchase from our onboard menu. | Included | ||
| Carry-on baggage | 7kg total (2 pieces max.) |
7kg total (2 pieces max.) |
7kg total (2 pieces max.) |
7kg total (2 pieces max.) |
| Checked baggage | Available for purchase | 1 x 23kg | 1 x 23kg | 2 x 32kg |
| Choose your Standard seat | Available for purchase | Included | Included | Included |
| Access to the Virgin Australia Lounge | Not included | |||
| Priority check-in, boarding and baggage2 | Not included | Not included | Not included | Included where available |
| Economy X | Available for purchase | Available for purchase | Available for purchase | |
| Preferred Seat | Available for purchase | Available for purchase | Available for purchase | |
| UpgradeMe | Eligible | Eligible | Eligible | |
1Hot drinks may not be served in the event of turbulence.
2Priority boarding available at selected airports.
Priority boarding is available at the following domestic ports:
Brisbane, Sydney, Melbourne, Perth, Canberra, Adelaide, Hobart, Darwin, Gold Coast, Cairns, Alice Springs, Mackay, Bundaberg, Hamilton Island, Maroochydore, Ballina.
Priority boarding is available at the following international ports:
Brisbane, Sydney, Melbourne, Gold Coast, Tokyo (Haneda).
| Lite | Choice | Flex | Business | |
|---|---|---|---|---|
| Cabin class | Economy | Economy | Economy | Business |
| Food onboard | Complimentary water, tea and coffee1. Food and drinks will be available for purchase from our onboard menu. | Included | ||
| In-flight entertainment | Included | Included | Included | Included |
| Carry-on baggage | 7kg total (2 pieces max.) | 7kg total (2 pieces max.) | 7kg total (2 pieces max.) | 7kg total (2 pieces max.) |
| Checked baggage | Available for purchase | 1 x 23kg | 1 x 23kg | 2 x 32kg |
| Choose your Standard seat | Available for purchase | Included | Included | Included |
| Access to the Virgin Australia Lounge | Not included | Included | ||
| Priority check-in, boarding and baggage2 | Not included | Not included | Not included | Included where available |
| Economy X | Available for purchase | Available for purchase | Available for purchase | |
| Preferred Seat | Available for purchase | Available for purchase | Available for purchase | |
| UpgradeMe | Eligible | Eligible | Eligible | |
1Hot drinks may not be served in the event of turbulence.
2Priority boarding available at selected airports.
Priority boarding is available at the following domestic ports:
Brisbane, Sydney, Melbourne, Perth, Canberra, Adelaide, Hobart, Darwin, Gold Coast, Cairns, Alice Springs, Mackay, Bundaberg, Hamilton Island, Maroochydore, Ballina.
Priority boarding is available at the following international ports:
Brisbane, Sydney, Melbourne, Gold Coast, Tokyo (Haneda).
Extras for Velocity members
-
Japan
Earn, redeem and enjoy extra perks as a Velocity member when you travel in an eligible fare class with Virgin Australia.
Lite Choice Flex Business Velocity Points Earn 5 Velocity Points per $1 AUD you spend Velocity Status Credits Earn Status Credits when you travel on eligible fares with Virgin Australia Velocity Points Bonus Not included Available to Platinum (100%), Gold (75%) and Silver (50%) members Velocity Fly Ahead Not included Not included Not included Not included Eligible sectors No Yes Yes Yes Upgrade using Points No Yes Yes Status carry-on baggage allowance Included for Platinum and Gold members Status checked baggage allowance Not included Included - see baggage allowances Included - see baggage allowances Included - see baggage allowances Choose your seat Available to Platinum members Included Included Included Access to the Virgin Australia Lounge2 Not included Not included Not included Not included Priority check-in Available to Platinum, Gold and Silver members Included Priority boarding and baggage3 Available to Platinum and Gold members Included where available 1Hot drinks may not be served in the event of turbulence.
2If you hold a single entry Lounge pass or have purchased a Lounge membership, you are entitled to Lounge entry. Lounge access is subject to the Virgin Australia Lounge terms and conditions.
3Priority boarding available at selected airports.
Priority boarding is available at the following international ports:
Brisbane, Sydney, Melbourne, Gold Coast, Tokyo (Haneda).
-
All other International short-haul destinations
Looking for more?
Earn, redeem and enjoy extra perks as a Velocity member when you travel in an eligible fare class with Virgin Australia.
Lite Choice Flex Business Velocity Points Earn 5 Velocity Points per $1 AUD you spend Velocity Status Credits Earn Status Credits when you travel on eligible fares with Virgin Australia Velocity Points Bonus Not included Available to Platinum (100%), Gold (75%) and Silver (50%) members Velocity Fly Ahead Not included Available to Platinum members. Available to Platinum and Gold members Eligible sectors No Yes Yes Yes Upgrade using Points No Yes Yes Status carry-on baggage allowance Included for Platinum and Gold members Status checked baggage allowance Not included Included - see baggage allowances Included - see baggage allowances Included - see baggage allowances Choose your seat Available to Platinum members Included Included Included Access to the Virgin Australia Lounge2 Available to Platinum and Gold members or members with a single entry Lounge pass. Included Priority check-in Available to Platinum, Gold and Silver members Included Priority boarding and baggage3 Available to Platinum and Gold members Included where available 1Hot drinks may not be served in the event of turbulence.
2Priority boarding available at selected airports.
Priority boarding is available at the following international ports:
Brisbane, Sydney, Melbourne, Gold Coast, Tokyo (Haneda).
Fare flexibility
The information below sets out change and cancellation rules that are applicable for all bookings including those made using Velocity Points + Pay.
Some fare rules are different for bookings made using Velocity Points + Pay. These conditions are listed below.
Changing your flight
-
Japan
If you make changes to your upcoming flight, the below change fees may apply.
Change fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.
All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid.
Lite
Fare class: MChoice
Fare class: R, E, O, N, V, P, Q, T, I, SFlex
Fare class: Y, B, W, H, K, LBusiness
Fare class: D, C, JPrior to scheduled departure 250 AUD fee
plus fare difference250 AUD fee
plus fare differenceNo fee
plus fare differenceNo fee
plus fare differenceAfter scheduled flight departure Not permitted Not permitted 500 AUD fee
plus fare difference800 AUD fee
plus fare difference*For bookings made with Virgin Australia prior to 17 November 2022, for domestic and international short haul flights operated by Virgin Australia, the fee will be $80 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.
*For bookings made with Virgin Australia between 17 November 2022 and 24 May 2023, for domestic and international short haul flights operated by Virgin Australia, the fee will be $89 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.
~For bookings made with Virgin Australia prior to 1 September 2023, for domestic and international short haul flights operated by Virgin Australia, the fee will be $0 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.
-
All other International short-haul destinations
If you make changes to your upcoming flight, the below change fees may apply.
Change fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.
All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid.
Lite
Fare class: MChoice
Fare class: R, E, O, N, V, P, Q, T, I, SFlex
Fare class: Y, B, W, H, K, LBusiness
Fare class: D, C, JMore than 14 days prior to scheduled departure $99 AUD/NZD fee*
plus fare difference$99 AUD/NZD fee~
plus fare differenceNo fee
plus fare differenceNo fee
plus fare differenceUp to midnight prior to scheduled departure $99 AUD/NZD fee*
plus fare difference$99 AUD/NZD fee*
plus fare differenceNo fee
plus fare differenceNo fee
plus fare differencePrior to scheduled departure Loss of fare $99 AUD/NZD fee*
plus fare differenceNo fee
plus fare differenceNo fee
plus fare differenceAfter scheduled flight departure Not permitted *For bookings made with Virgin Australia prior to 17 November 2022, for domestic and international short haul flights operated by Virgin Australia, the fee will be $80 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.
*For bookings made with Virgin Australia between 17 November 2022 and 24 May 2023, for domestic and international short haul flights operated by Virgin Australia, the fee will be $89 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.
~For bookings made with Virgin Australia prior to 1 September 2023, for domestic and international short haul flights operated by Virgin Australia, the fee will be $0 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.
What if Virgin Australia changes your flight?
If we need to change your flight before or on the day of travel, we will either contact you or your travel agent will contact you to advise you of the change to your flight details.
If the new flight time is not suitable to you, you can contact our Guest Contact Centre or your nominated travel agent to request a different flight time.
If we cannot make suitable alternative arrangements, you may request a Travel Bank credit or a refund of the total price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent.
Name changes are not permitted
Once a booking has been made, you will not be permitted to change the name on your ticket.
Cancelling your flight
If you cancel your upcoming flight, the below cancellation fees may apply.
Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.
Cancellation for regular bookings
-
Japan
The below fees and refund options apply for cancellations made prior to scheduled departure.
Lite
Fare class: MChoice
Fare class: R, E, O, N, V, P, Q, T, I, SFlex
Fare class: Y, B, W, H, K, LBusiness
Fare class: D, C, JReceive a travel credit Loss of fare $250 AUD fee No fee No fee Refund to original form of payment Loss of fare $350 AUD fee No fee No fee *For bookings made with Virgin Australia prior to 17 November 2022, for domestic and international short haul flights operated by Virgin Australia, the fee will be $80 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.
*For bookings made with Virgin Australia between 17 November 2022 and 24 May 2023, for domestic and international short haul flights operated by Virgin Australia, the fee will be $89 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.
-
All other International short-haul destinations
The below fees and refund options apply for cancellations made prior to scheduled departure.
Lite
Fare class: MChoice
Fare class: R, E, O, N, V, P, Q, T, I, SFlex
Fare class: Y, B, W, H, K, LBusiness
Fare class: D, C, JReceive a travel credit Loss of fare $99 AUD/NZD fee* No fee No fee Refund to original form of payment Loss of fare Loss of fare $99 AUD/NZD fee* No fee *For bookings made with Virgin Australia prior to 17 November 2022, for domestic and international short haul flights operated by Virgin Australia, the fee will be $80 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.
*For bookings made with Virgin Australia between 17 November 2022 and 24 May 2023, for domestic and international short haul flights operated by Virgin Australia, the fee will be $89 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.
Cancellation for bookings made using Velocity Points
-
Japan
The below fees and refund options apply for cancellations made prior to scheduled departure.
Lite
Fare class: MChoice
Fare class: R, E, O, N, V, P, Q, T, I, SFlex
Fare class: Y, B, W, H, K, LBusiness
Fare class: D, C, JReceive a travel credit^ Loss of fare $250 AUD fee No fee No fee Refund to original form of payment+ Loss of fare $350 AUD fee No fee No fee ^Travel credit permitted only for the full unused ticket value including any fare portion where Velocity Points have been redeemed. Credit amount excludes booking and credit/debit card fees.
+For refund to original form of payment including a refund of Points redeemed to Velocity account. Credit and refund amount excludes booking and credit/debit card fees.
-
All other International short-haul destinations
Lite
Fare class: MChoice
Fare class: R, E, O, N, V, P, Q, T, I, SFlex
Fare class: Y, B, W, H, K, LBusiness
Fare class: D, C, JReceive a travel credit^ Loss of fare $99 AUD/NZD fee~ No fee No fee Refund to original form of payment+ Loss of fare Loss of fare $99 AUD/NZD fee~ No fee ^Travel credit permitted only for the full unused ticket value including any fare portion where Velocity Points have been redeemed. Credit amount excludes booking and credit/debit card fees.
+For refund to original form of payment including a refund of Points redeemed to Velocity account. Credit and refund amount excludes booking and credit/debit card fees.
^For bookings made with Virgin Australia prior to 17 November 2022, for domestic and international short haul flights operated by Virgin Australia, the fee will be $80 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.
*For bookings made with Virgin Australia between 17 November 2022 and 24 May 2023, for domestic and international short haul flights operated by Virgin Australia, the fee will be $89 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined the table above.
What if Virgin Australia cancels your flight?
If we cancel your flight, we will move you to the next available Virgin Australia flight to the same destination without charge.
If the new flight time is not suitable to you, there may be some circumstances where we will seek to transfer you to a service to the same destination operated by another carrier, if this is suitable to you.
If we cannot make suitable alternative arrangements, you may request a Travel Bank credit or a refund of the total price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent.
No Show Policy
The following fare types are not refundable in the event of a no-show, unless we did not communicate any relevant flight changes to you or your travel agent in line with the Guest Compensation Policy or if you are otherwise entitled to request a refund under the ACL:
- All fare types for travel to and from Indonesia and New Zealand; and
- Choice and Lite fare types to and from Japan.
Your ticket will be forfeited and classified as a no show if:
- You fail to board a flight regardless of whether or not you have checked in.
- You have checked in but failed to contact Virgin Australia for assistance in cancelling your flight.
Additional fees & surcharges
When you make a booking, change or cancel your flight, the below fees and surcharges may apply.
Guest Contact Centre fee - $40
Airport Service fee - $40
Velocity Membership Contact Centre fee - $40 or 5,200 Points (Points + Pay or Any Seat)
Card payment fee (payment surcharge)
Payment fees apply when paying for your flight via credit or debit card. View our payment fees breakdown here.
To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.