Fares by destination
We are lucky enough to codeshare with some of the best international airlines, bringing you closer to many destinations around the world.
Are you a Velocity Frequent Flyer member with status? See your extra fare inclusions.
The information below sets out the specific fare rules, inclusions, fees and surcharges for each fare type. These are in addition to your rights under the Australian Consumer Law or other applicable laws.
Where are you flying to?
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Japan operated by All Nippon Effective from 06Nov24
Choice Business Cabin class Economy Business Food onboard Included Included In-flight entertainment Included Included Carry-on baggage 7kg total
(2 pieces max.)14kg total
(2 pieces max.)Checked baggage 1 x 23kg
Maximum linear dimensions 140cm2 x 32kg
Maximum linear dimensions 140cmChoose your seat Not included Not included Access to the Virgin Australia and partner lounges2 Not included Included Priority check-in, boarding and baggage Not included Included 2For more information on eligibility to enter partner airline and third party lounges, please refer to International lounge access.
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United States of America (operated by United Airlines)
Choice Flex Business Cabin class Economy Economy Business Food onboard Included Included Included In-flight entertainment Included Included Included Carry-on baggage 7kg total
(2 pieces max.)7kg total
(2 pieces max.)7kg total
(2 pieces max.)Checked baggage 1 x 23kg 1 x 23kg 2 x 32kg Choose your seat Not included Not included Not included Access to partner lounges2 Available to Virgin Australia Beyond, Velocity Platinum and Gold members Available to Virgin Australia Beyond, Velocity Platinum and Gold members Included Priority check-in, boarding and baggage Available to Virgin Australia Beyond, Velocity Platinum and Gold members Available to Virgin Australia Beyond, Velocity Platinum and Gold members Included 2For more information on eligibility to enter partner airline and third party lounges, please refer to International lounge access.
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Canada operated by Air Canada
Choice Flex Business Cabin class Economy Economy Business Food onboard Included Included Included In-flight entertainment Included Included Included Carry-on baggage 7kg total
(2 pieces max.)7kg total
(2 pieces max.)14kg total
(2 pieces max.)Checked baggage 1 x 23kg 1 x 23kg 2 x 32kg Choose your seat Not included Not included Not included Access to partner lounges2 Available to Virgin Australia Beyond, Velocity Platinum and Gold members Available to Virgin Australia Beyond, Velocity Platinum and Gold members Included Priority check-in, boarding and baggage Not included Not included Included 2For more information on eligibility to enter partner airline and third party lounges, please refer to International lounge access.
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Asia, Africa, Europe and Middle East (operated by Qatar Airways)
Choice Flex Business Cabin class Economy Economy Business Food onboard Included Included Included In-flight entertainment Included Included Included Carry-on baggage 7kg total
(1 pieces max.)7kg total
(1 pieces max.)14kg total
(2 pieces max.)Checked baggage 25kg total 30kg total 40kg total (32kg per bag max) Choose your seat Not included
Not included Not included Access to partner lounges2 Available to Virgin Australia Beyond, Velocity Platinum and Gold members Available to Virgin Australia Beyond, Velocity Platinum and Gold members Included Priority check-in and boarding Available to Virgin Australia Beyond, Velocity Platinum and Gold members Available to Virgin Australia Beyond, Velocity Platinum and Gold members Included 2For more information on eligibility to enter partner airline and third party lounges, please refer to International lounge access.
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Asia, Europe and Africa (operated by Singapore Airlines)
Choice Flex Business Cabin class Economy Economy Business Food onboard Included Included Included In-flight entertainment Included Included Included Carry-on baggage 7kg total
(1 pieces max.)7kg total
(1 pieces max.)14kg total
(2 pieces max.)Checked baggage 25kg total 30kg total 40kg total (32kg per bag max) Choose your seat Not included Not included Not included Access to partner lounges2 Available to Virgin Australia Beyond, Velocity Platinum and Gold members Available to Virgin Australia Beyond, Velocity Platinum and Gold members Included Priority check-in, boarding and baggage Available to Virgin Australia Beyond, Velocity Platinum and Gold members Available to Virgin Australia Beyond, Velocity Platinum and Gold members Included 2For more information on eligibility to enter partner airline and third party lounges, please refer to International lounge access.
Looking for more?
Earn, redeem and enjoy extra perks as a Velocity member when you travel in an eligible fare class with Virgin Australia or one of our partner airlines.
Changing your flight
The information below sets out change rules that are applicable for all bookings including those made using Velocity Points + Pay.
When bookings are created using a combination of fares from different fare types, the rules of the most restrictive fare will apply to the whole booking. Some fare rules are different for bookings made using Velocity Points + Pay. These conditions are listed below.
If you make changes to your upcoming flight, the below change fees may apply.
Change fees apply per person, per booking. The same change fees apply to Future Credit fares and bookings made with Velocity Points + Pay. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.
All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid.
| Choice |
Flex |
Business |
|
|---|---|---|---|
| Prior to scheduled departure | $200 AUD fee plus fare difference |
$125 AUD fee plus fare difference |
$400 AUD fee plus fare difference |
| After scheduled flight departure | $200 AUD fee plus fare difference |
$125 AUD fee plus fare difference |
$400 AUD fee plus fare difference |
| No show | $500 AUD fee plus fare difference |
$500 AUD fee plus fare difference |
$800 AUD fee plus fare difference |
Japan
| Choice |
Flex |
Business |
|
|---|---|---|---|
| Prior to scheduled departure | $250 AUD fee plus fare difference |
No fee plus fare difference |
No fee plus fare difference |
| After scheduled flight departure | $250 AUD fee plus fare difference |
No fee plus fare difference |
No fee plus fare difference |
| No show | Loss of fare | $500 AUD fee plus fare difference |
$800 AUD fee plus fare difference |
Name changes are not permitted
Once a booking has been made, you will not be permitted to change the name on your ticket.
What if Virgin Australia changes your flight?
If we need to change your flight before or on the day of travel, we will either contact you or your travel agent will contact you to advise you of the change to your flight details.
If the new flight time is not suitable to you, you can contact our Guest Contact Centre or your nominated travel agent to request a different flight time.
If we cannot make suitable alternative arrangements, you may request a travel credit or a refund of the price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent. Travel credits will be valid for 12 months from the date of issue (excluding USA flight bookings). For bookings with a flight into, out of or within the USA, you can request this refund online by following the prompts in the email or SMS you receive about the change or cancellation (or via your travel agent if this is how you booked). Travel credits for bookings with a USA flight will be valid for five years from the date of issue. All travel credits will be subject to additional terms and conditions.
Cancelling your flight
If you cancel your upcoming flight, the below cancellation fees may apply.
Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law or other applicable laws. For fees in other currencies, fees listed below will be converted to local currency as per daily exchange.
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Japan operated by All Nippon Effective from 06Nov24
Choice
Business
Receive a travel credit (direct bookings with Virgin Australia only) $250 AUD fee NO fee Refund to original form of payment $350 AUD fee NO fee The above fees and refund options apply for cancellations made prior to scheduled departure.
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United States of America (operated by United Airlines)
Choice
Flex
Business
Receive a travel credit $200 AUD fee $125 AUD fee $400 AUD fee Refund to original form of payment Loss of fare Loss of fare Loss of fare The above fees and refund options apply for cancellations made prior to scheduled departure.
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Canada operated by Air Canada
Choice
Flex
Business
Refund for travel credit (direct bookings with Virgin Australia only) $200 AUD fee $125 AUD fee $400 AUD fee Refund to original form of payment Loss of fare $200 AUD fee $500 AUD fee The above fees and refund options apply for cancellations made prior to scheduled departure.
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Europe, Middle East, Asia and Africa
Choice
Flex
Business
Receive a travel credit (direct bookings with Virgin Australia only) $200 AUD fee $125 AUD fee $400 AUD fee Refund to original form of payment $400 AUD fee $200 AUD fee $500 AUD fee The above fees and refund options apply for cancellations made prior to scheduled departure.
I booked with Velocity Points
| Choice |
Flex |
Business |
|
|---|---|---|---|
| Receive a travel credit^ | $200 AUD fee | $125 AUD fee | $400 AUD fee |
| Refund to original form of payment+ | $400 AUD fee | $200 AUD fee | $500 AUD fee |
The above fees and refund options apply for cancellations made prior to scheduled departure.
^Travel credit permitted only for the full unused ticket value including any fare portion where Velocity Points have been redeemed. Credit amount excludes booking and credit/debit card fees.
+For refund to original form of payment including a refund of Points redeemed to Velocity account. Credit and refund amount excludes booking and credit/debit card fees.
What if Virgin Australia cancels your flight?
If we cancel your flight, we will move you to the next available Virgin Australia flight to the same destination without charge.
If the new flight time is not suitable to you, there may be some circumstances where we will seek to transfer you to a service to the same destination operated by another carrier, if this is suitable to you.
If we cannot make suitable alternative arrangements, you may request a travel credit or a refund of the price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent. Travel credits will be valid for 12 months from the date of issue (excluding USA flight bookings). For bookings with a flight into, out of or within the USA, you can request this refund online by following the prompts in the email or SMS you receive about the change or cancellation (or via your travel agent if this is how you booked). Travel credits for bookings with a USA flight will be valid for five years from the date of issue. All travel credits will be subject to additional terms and conditions.
Additional fees and surcharges
When you make a booking, change or cancel your flight, the below fees and surcharges may apply.
Guest Contact Centre fee - $40
Airport Service fee - $40
Velocity Membership Contact Centre fee - $40 or 5,200 Points (Points + Pay or Any Seat)
Card payment fee (payment surcharge)
Payment fees apply when paying for your flight via credit or debit card. View our payment fees breakdown here.
To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.