Cargo services

Our cargo services

Virgin Australia Cargo is part of the Virgin Australia Group. We provide services for major cargo distributors, corporate shippers and individuals, including the transportation of animals. We have access to specialist cargo handling terminals in all major airports across Australia, catering to a range of different customer requirements.

Bookings

Domestic

For one-off general cargo bookings, please contact us on 13 82 87 during weekdays between 8:30 AM and 6:30 PM (AEST). Alternatively, you can also email us at cargo@virginaustralia.com. Details of our product and service offering are available via our dedicated information page.

For one-off pet and animal travel, please refer to our information page for booking options.

For existing account holders, please log in to our booking portal.

Indian Ocean Territory

For all bookings to/from Christmas Island and the Cocos (Keeling) Islands, please contact Freightshop on 08 9477 6088.

International

Unfortunately, we are not currently accepting bookings for international services.

Tracking shipments

If you hold an active VA Air Waybill (AWB) number, please proceed to our booking portal and enter the number into the ‘tracking’ section for the latest shipment updates. To check the status of our flights, visit our dedicated flight information page.