Track whatever you pack with baggage tracking
What you pack in your bags matters to you, so it matters to us. That’s why we’re the first Australian airline to introduce baggage tracking.
To track your checked baggage when you fly with us, simply download the Virgin Australia app and enable notifications in your app settings. Once enabled, push notifications will be sent to your phone throughout your journey including when your bag has been accepted at check-in, it’s ready to fly and upon arrival at your destination to let you know which carousel your bag can be collected from.
Baggage tracking is available on nearly all domestic and international routes.
Frequently Asked Questions
-
What is baggage tracking?
A complimentary service which displays the location of your checked bags when travelling on Virgin Australia operated flights.
-
Where can I access baggage tracking and what should I expect?
Baggage tracking is available in the Virgin Australia app by enabling notifications in your app settings. Once enabled, push notifications will be sent when your bag has been prepped for travel, ready to fly, transferred to a connecting carrier, upon arrival at your destination advising which carousel your bag will be delivered and proactively, when your bag is delayed.
-
Is baggage tracking available on the Virgin Australia website?
Baggage tracking is best experienced via the Virgin Australia app, as it allows you to be notified of updates via push notifications.
-
What routes is bag tracking available on?
Baggage tracking is currently available on all domestic and international routes except Christmas and Cocos Islands. Please check your Virgin Australia app to see if your flight is eligible for bag tracking.
-
What if I’ve checked in my bags but don’t receive any push notifications?
This doesn’t necessarily mean that there’s an issue with your bag. It might have been missed during scanning or there might be an issue with your operating system. Please check the designated carousel upon arrival and if your bag is not there, see Baggage Services for assistance.
-
My carry-on bag is over 7kg, do I need to check it in?
Yes, any carry-on baggage over 7kg must be checked in, and can be tracked via baggage tracking if travelling on selected routes. See more information on carry-on allowances.
-
What if there is an issue with my bag?
Please see Baggage Services upon arrival at your destination for assistance.
-
What if part of my itinerary includes another airline?
We can track your bag up until the point that it is handed over to the partner airline. We are not able to obtain bag data for any other airlines.
Terms and Conditions
*Bag tracking now rolling out across the Virgin Australia network and available on selected routes. Must be connected to the internet to receive tracking updates and notifications. Check the Virgin Australia app for eligibility.
The booking and carriage of Guests and baggage is subject to our Conditions of Carriage and Fare Rules. Use of the Virgin Australia app is subject to our Terms of Use