The Department of Homeland Security Traveler Redress Inquiry Program (DHS TRIP) provides an opportunity for passengers who believe they have been improperly or unfairly delayed or prohibited from boarding an aircraft to seek resolution and avoid future delays.
Important Redress and Secure Flight information:
- Secure Flight uses the Redress Number in its watch list matching process to help prevent future inconveniences of passengers who may have a name that's similar to an individual's name on the Government watch list.
- After receiving their Redress Number, passengers should provide the number to their travel arranger or airline representative when making airline reservations. By doing so, passengers can avoid unnecessary inconveniences or delays.
- The Redress Number (also commonly referred to as the Redress Control Number) is seven digits long.
- Individuals seeking redress must log onto the DHS TRIP Web site at www.dhs.gov/trip or contact the DHS TRIP office by mail to initiate an inquiry.
- Individuals may check on the status of their redress application at any time by going to https://trip.dhs.gov/status.htm and entering their Redress Number.
- Individuals who have lost or misplaced their Redress Number can contact DHS TRIP by e-mail at trip@dhs.gov.
Redress Application Process:
Individuals can visit www.dhs.gov/trip or contact the DHS TRIP office by mail to submit an application for redress. After submitting their application, they receive a Redress Number immediately. This number is used to track their application, but also serves as the number to be provided when traveling in the future. Applicants should bear in mind that even though they have been assigned a Redress Number, their application must still be processed. Once the application is processed and finalized, the applicant will be notified with a letter.
How to Use a Redress Number:
- Upon submitting a TIF, individuals receive a seven digit Redress Number (this can also be referred to as a Redress Control Number)
- Individuals may use their Redress Number to check the status of their request at any time through the DHS Web site at: https://trip.dhs.gov/status.htm
- Once the application is finalized, passengers should use their Redress Number when booking reservations for air travel in order to avoid inconvenience at the airport.
For more information on passenger Redress and Secure Flight, you may visit TSA's Secure Flight Web site at www.tsa.gov/secureflight.