Our guidelines
We have an active social media presence to help us stay in touch with you and inspire your future travel experiences. Our aim is to promote positive social communities, so we encourage everyone to follow our guidelines below.
If you are a customer looking for assistance, we recommend that you contact our Guest Contact Centre on 13 67 89. You can also reach out to us via our Facebook page or X account.
Official complaints can be made via our customer feedback form.
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Our Community Guidelines
Please follow the guidelines below when engaging in any of Virgin Australia’s social media communities:
- Be respectful. Please do not post any content containing profanity, personal attacks, hateful language, threats of violence, obscenity, explicit material or defamatory remarks.
- Protect your personal information. You participate at your own risk so please be careful not to publicly share your personal information or the personal information of others.
- Follow the law. Discussions about illegal activity, violations of copyright, stalking and other criminal activity are not permitted.
- Don’t spam. Comments that are off-topic or overtly promotional take away from the purpose of community, please don’t post them. Posting the same content more than once in a discussion could also be considered spam, whether from one person or multiple people. Links are acceptable as long as they are relevant to the conversation.
- Value all members of the community. Treat all people equally and fairly.
We practise comment moderation and reserve the right to delete any user submitted data or block/ban any users at our sole discretion. We recognise that moderation can be subjective, so we will make every effort to keep our guidelines clear.