Virgin Australia has won World’s Best Cabin Crew for the seventh consecutive year in the AirlineRatings.com 2025 Airline Excellence Awards.
The Airline Excellence Awards celebrate the industry’s best airlines and are the gold standard with more than 380 airlines considered against strict criteria including safety, value, passenger comfort, and innovation.
This year, Virgin Australia also earned third place in the newly introduced global Hybrid Airlines category.
Virgin Australia’s WA-based regional and charter business, Virgin Australia Regional Airlines (VARA), was also awarded the World’s Best Regional Airline for the second year in a row.
Virgin Australia Group CEO, Jayne Hrdlicka said the wins reflected the significant contribution of our exceptional people, and that the title of Best Cabin Crew for the seventh year in a row was recognition of our very special culture.
“We know our people are exceptional and deliver wonderful service each and every day, so awards like these are fitting recognition by our guests. It also showcases the value of our unique Virgin flair, which clearly differentiates us in all parts of our business but particularly the experience our guests enjoy. This ensures we stand out in all the right ways,” she said.
“As a challenger brand at heart, we’re always striving to go above and beyond and set a new bar for ourselves in terms of choice, value and service. Earning the title of World’s Best Cabin Crew for the seventh consecutive time makes me immensely proud of the experience our people consistently deliver onboard.”
“Earning third place in the Top 20 Hybrid Airlines category, alongside a number of our world-class airline partners, means our guests can fly with confidence knowing they’re choosing excellence when flying with us and all of our partners.”
“Our WA regional operation forms a critical part of our business and has continued to grow as we’ve simplified our fleet and rebuilt our airline. I’m so thrilled that our team’s commitment to delivering wonderful service, reliability, and performance in the west has been recognised on a global scale,” Ms Hrdlicka said.
These wins follow Virgin Australia’s significant investment in guest experience and innovation over the past four years, including new aircraft, new aircraft interiors with upgraded seats, in-seat power, Wi-Fi, and other industry-first innovations, all of which underpin the airline’s award-winning service.
Virgin Australia holds a seven-star safety rating from AirlineRatings.com, which delivers expert safety ratings of airlines around the world.
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