Fare inclusions
Because no two trips are the same, we’re giving you options based on what you need. It's your flight, your way.
The information below sets out the specific fare rules, inclusions, fees and surcharges for each fare type. These are in addition to your rights under the Australian Consumer Law.
Your ability to change and cancel your booking is set out in your fare rules. View the change and cancellation rules and fees.
| Lite | Choice | Flex | Business | |
|---|---|---|---|---|
| Cabin class | Economy | Economy | Economy | Business |
| Food onboard | Complimentary water, tea and coffee1. Food and drinks will be available for purchase from our onboard menu. | Included | ||
| In-flight entertainment | Included | Included | Included | Included |
| Carry-on baggage | 7kg total |
7kg total |
7kg total |
14kg total |
| Checked baggage | Available for purchase | 1 x 23kg | 1 x 23kg | 2 x 32kg |
| Choose your Standard seat | Available for purchase | Included | Included | Included |
| Access to the Virgin Australia Lounge2 | Not included. Lounge access is available to Velocity Gold and Platinum members and Virgin Australia Lounge members. | Included | ||
| Priority check-in, boarding and baggage3 | Not included | Not included | Not included | Included where available |
| Economy X | Available for purchase | Available for purchase | Available for purchase | |
| Preferred Seat | Available for purchase | Available for purchase | Available for purchase | |
| UpgradeMe | Eligible | Eligible | Eligible | |
Domestic Australia operated by Link Airways
| Choice | |
|---|---|
| Cabin class | Economy |
| Food onboard | Not included |
| In-flight entertainment | Not included |
| Carry-on baggage | 7kg total |
| Checked baggage | 1 x 23kg Maximum linear dimensions 140cm |
| Choose your seat | Not included |
| Access to the Virgin Australia Lounge2 | Not included |
| Priority check-in, boarding and baggage3 | Not included |
1Hot drinks will be offered based on operational considerations and will not be served in the event of turbulence.
2 If you hold a single entry Lounge pass or have purchased a Lounge membership, you are entitled to Lounge entry. Lounge access is subject to the Virgin Australia Lounge terms and conditions.
3 Priority boarding available at selected airports.
Enjoy extra rewards as a Velocity member
Earn, redeem and enjoy extra perks as a Velocity member when you travel in an eligible fare class with Virgin Australia.
| Lite | Choice | Flex | Business | |
|---|---|---|---|---|
| Velocity Points | For bookings made before April 2, 2025: Earn 5 Velocity Points per $1 you spend. For bookings made on or after April 2, 2025: Earn 4 Velocity Points per $1 you spend. |
|||
| Velocity Status Credits | Earn Status Credits when you travel on eligible fares with Virgin Australia | |||
| Velocity Points Bonus | Not included | Available to Platinum (100%), Gold (75%) and Silver (50%) members | ||
| Velocity Fly Ahead | Not included |
|||
| Eligible Sectors | No | Yes, until September 30, 2025. | ||
| Upgrade using Points | No | Yes | Yes | |
| Status carry-on baggage allowance | Included for Platinum and Gold members | |||
| Status checked baggage allowance | Not included | Included - see baggage allowances | Included - see baggage allowances | Included - see baggage allowances |
| Choose your seat | Available to Platinum members | Included | Included | Included |
| Access to the Virgin Australia Lounge2 | Available to Platinum and Gold members or members with a single entry Lounge pass. | Included | ||
| Priority check-in, boarding and baggage3 |
Included for Platinum and Gold members | Included where available | ||
Change or cancel your flight
The information below sets out change and cancellation rules that are applicable for all bookings including those made using Velocity Points + Pay.
Some fare rules are different for bookings made using Velocity Points + Pay. These conditions are listed below.
-
Change your flight
If you make changes to your upcoming flight, the below change fees may apply.
Change fees apply per person, per booking. The same change fees apply to bookings made with Velocity Points + Pay. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.
All Virgin Australia airfares are subject to change without notice. If you change your booking, your new fare may be more expensive than the original fare paid.
Lite
Choice
Flex
Business
More than 14 days prior to scheduled departure $99 fee*
plus fare difference$99 fee~
plus fare differenceNo fee
plus fare differenceNo fee
plus fare differenceUp to midnight prior to scheduled departure $99 fee*
plus fare difference$99 fee*
plus fare differenceNo fee
plus fare differenceNo fee
plus fare differencePrior to scheduled departure Loss of fare $99 fee*
plus fare differenceNo fee
plus fare differenceNo fee
plus fare differenceAfter flight scheduled departure Not permitted My flight was changed by Virgin Australia
If we need to change your flight before or on the day of travel, we will either contact you or your travel agent will contact you to advise you of the change to your flight details.
If the new flight time is not suitable to you, you can contact our Guest Contact Centre or your nominated travel agent to request a different flight time.
If we cannot make suitable alternative arrangements, you may request a travel credit or a refund of the total price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent.
View our Guest Compensation Policy.
I paid for my flight with Velocity Points
- The Virgin Australia fare rules apply for Virgin Australia Any Seat or Points + Pay bookings made in Lite, Choice, Flex and Business class.
- The ability to obtain a refund of Points will depend on the fare type purchased and this is only available for Business and Flex fares – fees may apply.
- Please refer to the Virgin Australia fare rules above to learn more about fares which permit a refund in Points, fees that apply and where a Points refund is not possible.
- If you have booked a combination of a Reward Seat and used Points for an Any Seat, please refer the change and cancellation policy here.
I need to change the name on my booking
If you are transferring your upcoming flight reservation to another passenger, the below change fees may apply.
Change fees apply per person, per booking.
Lite Choice Flex Business Prior to scheduled flight departure Not permitted $99 fee*
plus $99 reissue feeNo fee No fee -
Cancel your flight
If you cancel your upcoming flight, the below cancellation fees may apply.
Cancellation fees apply per person, per booking. Change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law.
Lite
Choice
Flex
Business
Receive a travel credit Loss of fare $99 fee^ No fee No fee Refund to original payment method Loss of fare Loss of fare $99 fee^ No fee The above fees and refund options apply for cancellations made prior to scheduled departure.
My flight was cancelled by Virgin Australia
If we cancel your flight, we will move you to the next available Virgin Australia flight to the same destination without charge.
If the new flight time is not suitable to you, there may be some circumstances where we will seek to transfer you to a service to the same destination operated by another carrier, if this is suitable to you.
If we cannot make suitable alternative arrangements, you may request a travel credit or a refund of the total price you paid for your impacted flight by contacting our Guest Contact Centre or your travel agent.
View our Guest Compensation Policy.
I paid for my flight with Velocity Points
Cancellation fees apply per person, per booking.
Lite
Choice
Flex
Business
Receive a travel credit^ Loss of fare $99 fee~ No fee No fee Refund to original form of payment Loss of fare Loss of fare $99 fee~ No fee Domestic Australia operated by Link Airways
Choice Flexibility with cancelling your flight Receive a travel credit (direct bookings with Virgin Australia only) $99 AUD fee Refund to original
form of paymentLoss of Fare
The above fees and refund options apply for cancellations made prior to scheduled departure No shows
Our fares are not refundable in the event of a no-show, unless we did not communicate any relevant flight changes to you or your travel agent in line with the Guest Compensation Policy or if you are otherwise entitled to request a refund under the ACL or other laws applicable to your booking.
Your ticket will be forfeited and classified as a no show if:
- You fail to board a flight regardless of whether or not you have checked in.
- You have checked in but failed to contact Virgin Australia for assistance in cancelling your flight.
-
Additional fees and charges
When you make a booking, change or cancel your flight, the below fees and surcharges may apply.
Guest Contact Centre fee - $40 per person
Airport Service fee - $40 per person, per ticket
Velocity Membership Contact Centre fee - $40 or 5,200 Points (Points + Pay or Any Seat)
Card payment fee (payment surcharge)
Payment fees apply when paying for your flight via credit or debit card. View our payment fees breakdown here.
To maximise customer choice we offer the ability to avoid paying a card payment fee (payment surcharge) online by paying your booking in full using the POLi Direct Payment option, or call the Guest Contact Centre with a gift voucher.
Related information
1Hot drinks may not be served in the event of turbulence.
2If you hold a single entry Lounge pass or have purchased a Lounge membership, you are entitled to Lounge entry. Lounge access is subject to the Virgin Australia Lounge terms and conditions and lounge rules.
3Priority boarding available at selected airports.
*For bookings made with Virgin Australia prior to 17 November 2022, for domestic and international short haul flights operated by Virgin Australia, the fee will be $80 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined in the table above.
*For bookings made with Virgin Australia between 17 November 2022 and 24 May 2023, for domestic and international short haul flights operated by Virgin Australia, the fee will be $89 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined in the table above.
~For bookings made with Virgin Australia prior to 1 September 2023, for domestic and international short haul flights operated by Virgin Australia, the fee will be $0 plus fare difference for the first change a guest makes to their booking, and any subsequent changes will be subject to the fees outlined in the table above.
^Travel credit permitted only for the full unused ticket value including any fare portion where Velocity Points have been redeemed. Credit amount excludes booking and credit/debit card fees.