Accessing the Lounge
Dropping into the lounge is one of the best parts of any trip. Please show your membership card, credit card and boarding pass at the front desk or scan in.
Who Can Access the Lounge?
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Velocity Platinum
When flying on a same day Virgin Australia flight, Velocity Platinum members receive complimentary access pre-departure to our Virgin Australia Lounges and can invite three additional guests, plus up to three children aged between 2 to 17 years. Infants under the age of 2 can enter for free.
Access to Premium Entry is also available when departing from Sydney and Brisbane – view opening hours.
Subject to space availability, Velocity Platinum members and their invited guests may also access the lounge at the arrival port for up to 60 minutes after their Virgin Australia flight arrival time.
Important:
Invited guests do not need to be travelling but must enter and leave the lounge at the same time as the Velocity Platinum member.
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Velocity Gold
When flying on a same day Virgin Australia flight, Velocity Gold members receive complimentary access pre-departure to our Virgin Australia Lounges and can invite one additional guest, plus up to three children aged between 2 to 17 years. Infants under the age of 2 can enter for free.
Access to Premium Entry is also available when departing from Sydney and Brisbane – view opening hours.
Subject to space availability, Velocity Gold members and their invited guests may also access the lounge at the arrival port for up to 60 minutes after their Virgin Australia flight arrival time.
Important:
Invited guests do not need to be travelling but must enter and leave the lounge at the same time as the Velocity Gold member.
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Velocity Silver
Velocity Silver members can enjoy complimentary lounge access when using their single-entry lounge passes when flying on a same day Virgin Australia flight.
Passes are valid for one single entry into the lounge per person, aged 2 years and above. Passes do not include additional complimentary guests or children.
Passes are not permitted be used to access the Lounge on arrival.
Note: Velocity Silver members receive 2 single entry passes per year preloaded onto their Velocity Card to access Virgin Australia Domestic Lounges which are valid for 12 months.
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Business Class
Virgin Australia Business Class guests can enjoy complimentary lounge access when flying on a same day Virgin Australia flight. No additional guests are permitted.
Access to Premium Entry is also available when departing from Sydney and Brisbane – view opening hours.
Subject to space availability, Business Class guests may also access the lounge at the arrival port for up to 60 minutes after their Virgin Australia flight arrival time.
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Lounge Members
Lounge members, Lifetime Lounge members and Senior Lifetime Lounge members can access the Virgin Australia Lounges when flying on a same day Virgin Australia flight, Complimentary access pre-departure is available for the member and one additional guest, plus up to three children aged between 2 to 17 years. Infants under the age of 2 can enter for free.
Subject to space availability, Lounge members, Lifetime Lounge members, Senior Lifetime Lounge members and their invited guests may also access the lounge at the arrival port for up to 60 minutes after their Virgin Australia flight arrival time.
Lifetime Lounge members and Senior Lifetime Lounge members can also access Premium Entry when departing from Sydney and Brisbane – view opening hours. Not available to Lounge members.
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Partner Airlines
Partner Airlines
- Air Canada
- Etihad
- Qatar
- Singapore Airlines
- South African Airways
- United Airlines
- Virgin Atlantic
Eligible Partner Airline members can enjoy complimentary lounge access when flying on a same day Virgin Australia flight.
If your eligible Partner Airline membership allows you to bring in a guest, they must be travelling on the same Virgin Australia flight. Additional guests are any guests aged 2 years and over. Infants under the age of 2 can enter for free. Access on arrival is not permitted.
Access to Premium Entry is also available to our Partner Airline guests when departing from Sydney and Brisbane – view opening hours.
For information on which Partner Airline membership tiers allow entry, and for additional guest allowance, please refer to your airline’s website.
Link Airways
Travelling on a Link airways operated, marketed, and ticketed flight – holding a Link Airways boarding pass with a FC flight number: access to the Virgin Australia lounge is permitted in Brisbane, Canberra, Melbourne, and Sydney when you are travelling on Y, B, H and K fare classes only. (Flexible and Freedom fares). Single entry lounge passes can be purchased for all other fare classes.
Travelling on a Virgin Australia codeshare flight operated by Link Airways with a VA flight number from VA4000 – VA4099. Access to the Virgin Australia lounge is permitted for eligible guests which include, Virgin Australia Beyond, Velocity Platinum, Velocity Gold, Virgin Australia Lounge members, Velocity Silver using passes and eligible Credit Card partner guests. (Partner Airline members not permitted).
Travelling on a Virgin Australia marketed, and Link Airways operated flight when holding a Virgin Australia boarding pass with a VA flight number, excluding flight numbers VA4000 – VA4099, access is permitted to the Virgin Australia Lounge for eligible guests which include, Virgin Australia Beyond, Velocity Platinum, Velocity Gold, Virgin Australia Lounge members, Velocity Silver using passes, eligible Partner Airline members, and eligible Credit Card partner guests.
Fly Pelican
Flights operated by Fly Pelican departing from Canberra, access to the Virgin Australia lounge is permitted when you are travelling on Y and B fare classes only.
Single entry passes can be purchased for all other fare classes.
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Credit Card Partners
Westpac Altitude Velocity Black, AMEX Velocity Platinum, Gold and Business and Virgin Money credit card holders
Westpac Altitude Velocity Black, AMEX Velocity Platinum, AMEX Velocity Gold, AMEX Velocity Business and Virgin Money credit card holders receive two single entry Lounge passes per year* to access the lounge for up to 2 hours prior to departure when flying on a same day Virgin Australia flight.
Passes are valid for one single entry into the lounge per person, aged 2 years and above.
Passes do not include additional complimentary guests or children.
Access on arrival is not permitted when using single entry passes.
*conditions apply, refer to your credit card terms and conditions.
Eligible AMEX Centurion, AMEX Platinum & AMEX Business card holders*
Eligible AMEX Centurion, AMEX Platinum & AMEX Business card holders* can enjoy complimentary lounge access when flying on a same day Virgin Australia flight.
If your eligible card allows you to bring in a guest, they must be travelling on the same Virgin Australia flight. Additional guests are any guests aged 2 years and over. Infants under the age of 2 can enter for free.
Access on arrival is not permitted.
Your physical card must be presented to our team to confirm eligibility.
*Important: Not all AMEX Platinum cards allow access – please refer to your applicable Platinum card Terms and Conditions for more information.
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Casual Single Entry Passes
Single entry passes allow you to enjoy access to the lounge for up to 2 hours prior to departure when flying on a same day Virgin Australia flight and can be purchased at Lounge reception.
- Adult passes $65
- Child passes (aged 2-17 years) $45
Passes are valid for one single entry into the lounge per person and do not include additional complimentary guests.
Infants under the age of 2 can enter for free.
Single entry passes are not valid to access the lounge on arrival.
Important:
Our lounges open 60 mins before the first flight departure and access is always subject to space availability and operational constraints.
Membership and Meeting Rooms
A 12 month annual lounge membership gives you access to our Virgin Australia owned and operated lounges within Australia when you are flying on a same day Virgin Australia flight.
To purchase a lounge membership, you need to be 18 years or over and have a current Red or Silver Velocity Frequent Flyer membership.
| Membership fee | How to join | |
|---|---|---|
| Joining Fee# | $99.00 | |
| Annual membership | $450.00 |
Online portal to join or renew |
| Lifetime membership | $9,750.00 |
Call 1300 287 202 during business hours or email the.lounge.guest.enquiry@virginaustralia.com to purchase. |
| Senior Lifetime membership | $6,750.00 |
Call 1300 287 202 during business hours or email the.lounge.guest.enquiry@virginaustralia.com to purchase. Must be 60 years or over. Must provide proof of age. |
#Joining Fee is applicable for all new memberships (Lifetime and Senior Lifetime memberships excepted) and memberships renewed more than one month after expiry.
Meeting rooms
Need a quiet space in the Lounge to hold a meeting? We have meeting rooms in the following lounges that can be pre-booked for a small fee.
| Lounge Location | Hourly rate | Day rate (6+ Hours) | Capacity |
|---|---|---|---|
| Melbourne meeting room 1 | $100 | $600 | 12/14 |
| Melbourne meeting room 2 | $50 | $300 | 8 |
| Canberra meeting room 1 | $50 | $300 | 4 |
| Perth meeting room 1* | $50 | $300 | 6 |
| Perth meeting room 2* | $50 | $300 | 10 |
*Perth meeting room 1 & 2 can be combined to accommodate 14/16 guests at $100 per hour.
½ hour blocks are not available, these will be charged at the hourly rate.
Inclusions and additional guests
You will pay for the room hire only if you are eligible to enter the lounge based on your status:
- Platinum members are entitled to 3 additional guests
- Gold members are entitled to 1 additional guest
- Lounge members are entitled to 1 additional guest
Additional guests are $65.00 per person (non-eligible members and guests).
Booking information
To book you will need to be flying on a same day Virgin Australia flight and be a Velocity Frequent Flyer member.
Bookings can be made by calling the Guest Contact Centre on 13 67 89 at least 48 business hours prior.
Discounted membership and joining fees may be available to companies, agencies, departments, and associations that enrol multiple individuals in the Virgin Australia Lounge program.
If your employer has been issued with a discounted scheme rate to the Virgin Australia Lounge and you wish to purchase or renew your annual membership under this rate, please contact your scheme coordinator within your organisation.
For information on Federal Government lounge access: Contact the Virgin Australia Federal Government team at Federal.Government@virginaustralia.com.
Find out more about our Corporate Solutions, Corporate travel - better value and experience.
Scheme Coordinators - To access the Corporate Scheme portal, click on the button below.
General enquiries
For general lounge enquiries: Call 1300 287 202 (+61 7 3333 6688 from outside Australia) during business hours Monday to Friday or email the.lounge.guest.enquiry@virginaustralia.com.
International Lounge information
Travelling Internationally
For guests travelling on a Virgin Australia operated international flight*, we do not have lounges at any of our international departure ports. We also do not have agreements with any third party operators.
However, if you are travelling on a partner airline operated flight, you may have access to one of our partner airline operated lounges.
For up-to-date information on partner airline operated lounges such as availability and eligibility, please see our partner airline pages.
*Eligible guests travelling on a Virgin Australia operated international flight departing from Adelaide or the Gold Coast can use the domestic lounge, as international and domestic departures are located within the one terminal.
Important information about Virgin Australia Lounges
Your lounge membership and lounge access are subject to the Virgin Australia Lounge Terms and Conditions.
Virgin Australia does not provide luggage storage facilities.
Virgin Australia Lounge members must be aged 18 years or over.